General Manager, Mergers & Acquisitions

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

We’re looking for a senior operating leader to serve as General Manager for acquired businesses during the post-close period. The General Manager holds full accountability for operational performance, continuity, and execution across acquired companies until integration is complete.
You will assume end-to-end operational ownership immediately following close, acting as the senior leader responsible for performance management, execution discipline, and day-to-day decision-making. You will lead acquired leadership teams, establish operating cadence, manage risks and escalations, and ensure each business continues to operate effectively during periods of transition and change.
The General Manager partners closely with the M&A Integration team, serving as the operating counterpart during integration planning and execution. Integration delivery remains outside this role; however, accountability for the acquired business remains with the GM until full handoff into the core operating model.
This position reports directly to the VP of Implementations Engineering.

Why This Role:

This role offers the opportunity to take on real operating ownership across multiple business operations. You will step into acquired companies at critical moments, work directly with senior leadership, and be trusted to run day-to-day operations while navigating change.

For operators who enjoy hands-on leadership, clear accountability, and solving complex operational problems, this role provides breadth across functions and businesses. The work is fast-paced and execution-focused, with visibility into how acquisitions scale inside a growing company.

This is a strong fit for someone looking to expand operating scope, build pattern recognition across businesses, and develop as a general manager through repeated reps in high-impact situations.

What You’ll Do:

Hold operational accountability for acquired businesses by:

• Holding full operational and P&L accountability immediately post-close through transition.

• Stabilizing performance and maintaining continuity across service delivery, financial outcomes, and team execution.

• Acting as the senior operating leader for acquired leadership teams until responsibilities transition.

• Maintaining end-to-end accountability across all acquired businesses, ensuring no asset operates without clear ownership.

Set and run execution discipline by:

• Setting and running operating rhythms, including weekly operating reviews, monthly performance reviews, and escalation forums.

• Enforcing prioritization across initiatives to balance near-term performance, transition readiness, and longer-term value creation.

• Maintaining consistent visibility into performance drivers, risks, and execution constraints across the portfolio.

• Implementing organizational, leadership, or operating changes as required to ensure disciplined execution.

Champion cross-functional execution by:

• Applying an operating lens to the Corporate Development team during diligence and pipeline evaluation, offering perspective on leadership capability, operating maturity, and near-term business stability. This perspective informs integration readiness, execution risk, and early value-creation opportunities post-close.

• Coordinating execution across operations, customer experience, technology, finance, and people functions within the acquired perimeter.

• Aligning operating priorities with functional partners to prevent execution gaps during periods of change.

• Serving as the primary escalation point for operational, customer, and execution issues across acquired businesses.

Support integration readiness in close partnership with M&A Integration by:

• Working in close partnership with the M&A Integration team as integration activities are sequenced and executed.

• Maintaining accountability for acquired leaders, processes, and operating models until handoff conditions are met.
  Supporting integration readiness across operating models, leadership structures, and organizational transitions.

• Delivering clear, fact-based updates to senior leadership on performance trends, risks, and transition readiness.

What You'll Need:

• 8+ years of experience in operations leadership within logistics, supply chain, fulfillment, transportation, or a similarly complex operating environment.

• Demonstrated P&L ownership or direct financial accountability, including responsibility for operating performance, cost structure, margin management, and tradeoff decisions. P&L ownership of a division or company generating more than $100M a year. 

• Proven ability to lead cross-functional execution, with accountability for outcomes across operations, account management, technology, and people functions.

• Strong operating judgment and interpersonal instincts, with a proven ability to drive alignment, execution, and accountability.

Bonus Points:

• Experience running or overseeing multi-site or multi-entity operations, including exposure to varying cost structures, performance profiles, or customer segments.

• Direct involvement in acquisitions, integrations, carve-outs, or turnaround scenarios in an operating capacity.

• Experience managing legacy systems, interim operating models, or transitional organizations, not just steady-state environments.