Operates the company’s multi-line phone system, answers and screens calls, greets visitors, manages mail, files documents, enters employee and retail store orders, processes and balances payments, and maintains a professional front office. The role also provides clerical support and performs other departmental duties as assigned.
Summary of Job Duties: This position reports to the Sales Operation Manager, to operate the company multi-line phone service to receive and connect incoming phone calls to the proper party. This position will also need to perform related reception and clerical work such as filing, sorting, greeting visitors, distribution of mail, process company store employee orders and process payments for products sold.
Specific Job Duties:
- Answer calls and direct to appropriate party within the company with a professional and friendly attitude
- Screen management calls based on the criteria set by each department manager.
- Sort and Deliver mail daily to other buildings.
- Take messages as needed and deliver them to the intended party.
- Process a large volume of outgoing and incoming mail twice daily. Pick up and deliver interdepartmental mail twice daily.
- Greet and interface with vendor representatives, brokers, and other visitors to the company.
- Filing as needed
- Data Entry of employee store orders, as well as incoming retail store orders as needed.
- Process payments for employee orders by using register.
- Calculate and balance payments for the store register each day.
- Assist in other daily functions of the department as requested by management.
- Maintain a professional and clean front office and lobby atmosphere.
Other job duties as indicated by the Management team
QualificationsMinimum Qualifications Required:
- Professional speaking voice
- 1-year recent receptionist, customer service or clerical experience
- Must be able to read, write and speak fluent English.
- Must be able to be stationary for long periods of time; ability to squat, kneel, stand, and walk; and the ability to use both hands.
- Must be able to lift and carry 15 lbs. a short distance.
- Computer experience, including Windows, Microsoft Office, and data entry.
- Experience using a multi-line phone system.
- Experience screening phone calls
- Must be able to type 35 WPM and pass basic customer service testing.
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