Performs front-office clerical duties, greets and checks in Medicare enrollment clients, answers phones, schedules appointments, conducts follow-ups, supports marketing events and outreach, distributes materials, responds to website inquiries, and follows HIPAA consent protocols. The role also provides exposure to health insurance sales and enrollment activities.
The Front Office Assistant will perform a variety of general clerical duties and special projects. Thie Front Office Assistant will also learn about insurance sales.
ESSENTIAL JOB FUNCTIONS:
- Greets and checks-in clients visiting the GHIA office with Medicare enrollment inquiries.
- Contacts clients who have completed PTC (Permission To Call) consent to follow up with their Medicare and/or enrollment questions.
- Schedules and maintains appointments to promote sales and enrollments
- Answers phone calls and respond to inquiries appropriately.
- Calls clients to remind them of upcoming appointment and/or changes
- Assists in marketing events and information seminars
- Prepares and send out marketing materials for GHIA.
- Assists in other outreach projects.
- Reviews and responds to client inquires received via GHIA website, or forwards to appropriate personnels
- Complies to HIPAA protocols and obtains proper consent.
- Performs other job duties as required by manager/supervisor.
Qualifications
- Completion of a high school diploma is required; Associate degree or higher is preferred.
- Must be proficient in computers.
- Must have strong communication, customer service skills, and attention to detail.
- Prior customer service experience required.
- Prior experience with health insurance is a plus.
- Interest in the field of health insurance sales.
LANGUAGE:
- Must be able to fluently speak, read and write English.
- Fluency in Chinese (Cantonese and/or Mandarin) and/or Vietnamese is required.
- Fluency in other languages is an asset.
STATUS:
- This is an FLSA Nonexempt position.
- This is not an OSHA high-risk position.
GHIA LLC is proud to be an Equal Opportunity Employer welcoming diversity in our workforce. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Similar Jobs
Insurance
Performs front-office and clerical duties, including greeting and checking in Medicare clients, answering phones, scheduling appointments, following up with prospective clients, supporting insurance enrollment inquiries, preparing marketing materials, assisting with outreach events, and maintaining HIPAA-compliant consent procedures.
Top Skills:
Hipaa
Aerospace • Hardware • Robotics • Software • Manufacturing
Manage employee relations cases and confidential investigations involving harassment, discrimination, retaliation, and misconduct. Oversee whistleblower reporting, case tracking, trend analysis, policy development, compliance training, conflict resolution, and employment-law compliance. Partner with People Business Partners, Legal, Security, EH&S, and business leaders while improving case-management systems and supporting a large California workforce.
Top Skills:
AIData Analytics
eCommerce • Fashion • Retail • Sales • Wearables • Design
Provides personalized styling advice, product recommendations, and customer service in a Kate Spade retail store. Responsibilities include engaging customers, driving sales, creating complete looks, processing POS transactions, maintaining stockroom organization, and supporting operational excellence. Requires flexible availability, retail experience, strong communication, teamwork, social media awareness, and the ability to perform physical retail tasks such as lifting, climbing, bending, and kneeling.
Top Skills:
Omnichannel Selling ToolsPos SystemsSocial MediaVirtual Selling Tools
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
