Front Desk Receptionist

Summary:

Under direction of the Lead Clerical, the primary responsibilities of the Front Desk /Scheduler and Registration staff are to greet clients, assist visitors with their needs, perform patient registration, schedule appointments by interfacing with referring physician offices, patients, and patients’ family members, monitor patient flow, and provide excellent customer service. *Must speak Korean. Please do not apply if you do not speak KOREAN.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets customers in a polite and prompt manner.
• Kindly and patiently assists clients by answering their questions and helping with their requests.
• Ensures necessary information/scripts/paperwork are in order prior to patients’ arrival.
• Accurately completes the registration process, enters patient information in the RIS and verifies discrepancies in patient information with patients, clinics or insurance companies as needed.
• Reviews or completes exam questionnaires with patient as required.
• Scans appropriate information to patient chart in RIS.
• Check in/out patients, collect payments, and fill out paperwork.
• Anticipates and provides assistance to accommodate patients having difficulty ambulating and completing forms.
• Creates detailed notes in patient chart in RIS documenting pertinent information.
• Maintains patient confidentiality.
• Customer service experience, handling money, and attention to detail highly preferred.

Qualifications

• High school or equivalent (Preferred)
• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies

• Service Excellence: The Front Desk and Registration staff is the first impression of the office for patients and their families and as such, will demonstrate the highest level of customer service when greeting and speaking with clients. Communicates in a way that conveys sympathy and respect to a diverse patient and work population. Takes ownership for determining a customer’s needs and offering ways to help.
• Communication: Rephrases/summarizes what the speaker is saying. Speaks and writes clearly, concisely and to the point. Makes sure important information is communicated promptly and accurately.
• Commitment: Demonstrates initiative in completing daily assignments. Perseveres when he or she feels they have developed an innovative solution.
• Flexibility: Open to new ways of thinking. Adapts quickly to new techniques and work methods. Handles multiple priorities successfully.
• Problem-Solving: Recognizes and communicates problems to the right person/system. Offers constructive ideas/suggestions for solving problems.
• Team Player: Collaborates effectively with people at all levels. Shares new information with employees, physicians, and support service personnel. Shows flexibility and can shift focus quickly to accommodate the physicians or other staff.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization. MUST SPEAK KOREAN or CHINESE.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software, internet software, RIS, and PACS.

Education/Experience:

High school diploma

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

Job Type: Full-time