Supports front desk operations by managing reservations, calls, emails, guest check-ins, seating, concierge services, group information, and member concerns. Uses SevenRooms and Peoplevine, assists with team training, enforces club policies, prints menus, coordinates communications across departments, and maintains an organized workspace. Requires professional guest service, clear communication, flexibility for irregular shifts, and the ability to work efficiently in a fast-paced environment.
Position Purpose
Assist the Front Office Manager in Front Desk operations to ensure membership satisfaction and proper completion of all front office tasks.
Duties and Responsibilities
- Takes restaurant reservations accurately and efficiently
- Answers phone calls and emails with confidence and professional verbiage following club standards
- Works quickly with Seven Rooms and Peoplevine systems
- Assist in the plotting and seating of all members and guests
- Assists in the training of all Front Desk team members
- Ensures all rules of the club are understood and followed by all members and guests prior to entering the club
- Assist in printing daily menus for the club
- Acknowledges guests’ needs, anticipates guests’ needs and always responds promptly to maintain positive guest relations at all times
- Informs the Membership team of any guest complaints, requests or problems
- Maintains an organized and clean work area
- Follow all front office standard operating procedures.
- Resolve member and guest problems quickly, efficiently, and courteously. Expedite member and guest check-ins and departures. Provide concierge-type services to guests.
- Update group information; maintain, monitor, and prepare group requirements; relay information to all concerned staff members.
- Manage the routing of telephone, facsimile, mail and other messages to members and guests.
- Maintain effective relationships and communication with all other departments.
- Perform other appropriate tasks assigned by the Front Desk Manager.
Qualifications:
- Excellent attitude to the job, co-workers, and members with the willingness to learn new things regardless of previous job experiences.
- Able to work in a fast-paced environment with speed and quality.
- Great personal hygiene and grooming standards.
- Should be able to communicate, read and write clearly and effectively.
- The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
- The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
- Knowledge of and ability to perform required role during emergency situations.
San Vicente Clubs West Hollywood, California, USA Office
West Hollywood, CA, United States
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