Serves as the first point of contact for patients at an ophthalmology center. Manages phones, appointments, patient files, insurance documentation, authorizations, correspondence, and patient check-in. Prepares charts, supports timely patient flow, investigates billing issues, audits invoices, and promotes a positive patient experience through clear communication and issue resolution.
Overview
Responsibilities
NVISION® Eye Centers is the leading ophthalmology partner comprised of the nation’s leading providers of ophthalmic physician services. Based in Aliso Viejo, California, the Company operates over 50 locations (clinics and ASCs). We strive to delight our patients by providing unrivaled care and service that exceeds their expectations. We are The Eye Doctors’ #1 Choice®.
Come Join Our Team! We are fun and fast paced Ophthalmology Center in Murrieta
This position is primarily responsible for acting as the first point of contact for all patients in a high traffic medical office. Duties include phone management, initial screening of calls to determine information that is needed, confirming and rescheduling appointments. The position will be responsible for coordinating patient files and ensuring that proper documentation is in each file. They will be an intricate part of the flow of the center and responsible for making sure that each patient is seen in a timely manner by performing the following duties.
Responsibilities
RESPONSIBILITIES:
- Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
- Coordinates patient files and ensures that proper documentation is in each file.
- Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
- Obtains authorizations for any medical patients.
- Scans and enters insurance cards and ensures accuracy of information.
- Audits invoices against purchase orders, researches discrepancies, and approves for payment.
- Investigates problems with obtaining payment for bills.
- Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
- Prepares charts for next day's appointments.
- Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
- Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.
REQUIREMENTS:
- 2+ years Ophthalmology Experience or Healthcare Experience Preferred
- High School Diploma or Equivalent
- Desire to Provide an Exceptional Patient Experience
NVISION Centers Aliso Viejo, California, USA Office
Aliso Viejo, CA, United States
NVISION Centers Fullerton, California, USA Office
Fullerton, United States
NVISION Centers Irvine, California, USA Office
Irvine, United States
NVISION Centers Newport Beach, California, USA Office
Newport Beach, United States
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