Fraud Risk & Payments Agent

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives.

We are seeking an experienced Fraud, Risk, & Payments Agent with a proven track record in iGaming, e-commerce and/or financial institutions. The ideal candidate will leverage their technical expertise to protect our platform from fraudulent activities while ensuring smooth payment processing for our valued players.

Key Responsibilities:

• Review and investigate suspicious transactions, user behaviors, and payment patterns

• Process payment disputes, chargebacks, and refunds according to company policies

• Monitor and analyze fraud trends using various detection tools and platforms

• Write detailed investigation reports and maintain accurate case documentation

• Collaborate with Payment Processors and Third-Party Vendors to resolve complex cases

• Support VIP player transactions and provide excellent customer service

• Assist in updating fraud prevention rules and risk parameters

Schedule: This position requires availability to work 9:00 AM - 5:00 PM ET, including weekends. Schedule may vary based on business needs.

Technical Requirements:

• Proficiency in fraud detection platforms (e.g., Kount, Riskified, Sift etc. )

• Experience with payment processing systems (e.g., Fiserv, Nuvei, and Chargeback.com)

• Strong knowledge of CRM platforms and ticketing systems

• Familiarity with SQL for data querying and analysis

• Experience with social casino back-office tools

Required Skills:

• 3+ years of fraud prevention experience in social casino or gaming industry

• Exceptional attention to detail in documentation and reporting

• Strong analytical and problem-solving abilities

• Excellent written and verbal communication skills

• Ability to work independently and make sound decisions

• Experience handling high-value player accounts

• Knowledge of compliance regulations and industry standards

Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process.

If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to [email protected] for verification before responding or clicking any links.