Forward Logistics Coordinator

Forward Logistics Coordinator
Remote, US

Why Work at SMA America

At SMA America, we believe in Energy that Changes. Since 1981, we have been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems, all while pushing the boundaries of what is possible in clean energy.

But we are not just transforming power. We are empowering people.

We have built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.

Whether you are a sales expert, service pro, or engineering innovator, if you are ready to join a purpose-driven team committed to shaping the future of energy, we would love to meet you.

Forward Logistics Coordinator

WORK AUTHORIZATION

Applicants must be authorized to work in the United States on a full-time basis. SMA America does not offer employment visa sponsorship of any kind, including H-1B, OPT, CPT, or TN visas. Candidates who currently require or will in the future require visa sponsorship are not eligible for this role. Candidates operating under a temporary work permit or any visa-tied employment authorization are also not eligible.

AI-GENERATED APPLICATION MATERIALS

We review all resumes and application materials for AI-generated content. Submissions that show evidence of AI manipulation, including AI-written resumes, cover letters, or responses, will be disqualified from consideration without further review. We want to hear your authentic voice and see your genuine experience.

RECRUITMENT FRAUD NOTICE

All SMA America openings are posted on our official careers page and all recruiter communication comes from an @sma-america.com address. We never request payment, banking information, or a Social Security number during the recruitment process. If you are contacted about an SMA America role from a personal email account, or asked for any of the above, please forward the message to [email protected].

PURPOSE OF THE POSITION

The Forward Logistics Coordinator is responsible for providing logistical support to internal and external partners. Duties include coordinating the delivery to and return of material from engineers across North America, maintaining parts and equipment records, updating databases, data entry, and weekly reporting.

We currently have 1 opening for this role, remote within the United States.

PRIMARY DUTIES / RESPONSIBILITIES

Communicates professionally and effectively by phone and email with SMA engineers and customers on spare parts needs, deliveries, and return of material.
Tracks shipments in transit, provides proactive updates, and responds quickly to delays or exceptions.
Works cross functionally with purchasing and transportation, third-party logistics partners, the regional competency center, and field service staff.
Coordinates with warehouse teams to ensure orders are picked, packed, staged, and ready for shipment on time.
Archives and maintains the field service database, including customer data, service reports, and photographs.
Handles shipment discrepancies, damages, lost freight, and delivery problems, coordinating with carriers and customers to resolve them.
Prepares data for weekly reports, including tracking inverter repairs and inventory consumption.
Assists with cycle counting and annual inventory processes.
Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

A high school diploma or equivalent education is required. An associate degree is preferred.
At least 3 years of experience in an administrative or support role.
Ability to work an 8:00 AM to 4:30 PM Pacific schedule on a consistent basis.
Prior experience in a supply chain, logistics, or warehouse environment is strongly preferred.

OTHER SPECIALIZED SKILLS

Knowledge of supply chain functions, including procurement, warehousing, and transportation.
Proficiency in the English language, both written and verbal.
Proficiency with Microsoft Office, including Word and Excel.
Attention to detail and an elevated level of accuracy.
Excellent interpersonal communication skills.
Ability to analyze and solve problems effectively.
Dependable attendance and consistent follow through, as field engineers rely on timely parts movement to complete service work.
Extent of responsibility: Regional.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, and see, and to use hands and fingers to operate a computer and telephone. The employee is occasionally required to reach above the shoulder, stoop, bend, squat, and kneel, and may lift up to 25 pounds. The noise level in the work environment is usually moderate.

WE OFFER

Compensation: $25.00 to $29.50 per hour, dependent on experience and qualifications.
Comprehensive benefits including health, dental, and vision coverage, including $0 premium options.
Work Model: Remote. Standard schedule is 8:00 AM to 4:30 PM Pacific.
401(k) plan with company match.
Opportunities for professional development and training.
Inclusive, collaborative, and innovative work environment.