FlexOps Assistant Community Manager

The FlexOps Assistant Community Manager is a dynamic leader who fosters teamwork, provides mentorship, and ensures a high level of employee and resident engagement. This role supports multiple communities, driving operational excellence and achieving ownership asset performance expectations through revenue growth, occupancy optimization, and reputation management.

In addition to assisting in the day-to-day management of assigned communities, this role plays a critical part in supporting compliance efforts, conducting audits, and ensuring adherence to regulatory and company policies. The FlexOps Assistant Community Manager is an advocate of GHP’s mission, culture,
and operational standards across all communities. 

Reports to: Regional Sales Manager

HOW YOU WILL CONTRIBUTE:

1. Customer Experience & Leadership:

• Create and maintain a safe, respectful, and productive environment for all team members.
• Set and uphold a Service Excellence standard, inspiring teams to achieve it.
• Promote regular communication and transparency within the community teams.
• Oversee and enhance resident move-in and move-out experiences to improve engagement and retention.
• Efficiently handle resident requests and concerns, proactively addressing challenges.
• Support and reinforce company policies, values, and culture across communities.

2. Compliance, Audits & Operational Excellence:

• Assist with internal and external audits to ensure compliance with company policies, Fair Housing regulations, and other legal requirements.
• Monitor resident files, lease agreements, and community records for accuracy and adherence to policies.
• Ensure compliance with financial protocols, including rent collection, delinquencies, and timely issuance of notices.
• Support property teams in maintaining updated documentation for compliance reviews and reporting.
• Assist in designing and implementing resident retention programs in alignment with corporate initiatives.

3. Sales, Marketing & Community Outreach:

• Assist in marketing communities through online advertisements, social media engagement, and community outreach.
• Participate in leasing efforts by handling prospective resident inquiries, scheduling tours, and managing follow-ups.
• Ensure model units and community spaces are market-ready and presentable at all times.
• Develop and distribute marketing materials based on corporate branding guidelines.
• Assist in reputation management by responding to online reviews and resident feedback.

4. Financial Performance & Budget Support:

• Assist in financial record-keeping, including rent posting, bank deposits, and delinquency
• management.
• Support the Community Manager in monitoring rent collection, issuing 3-day notices, and escalating delinquent accounts for legal action if necessary.
• Ensure proper classification and recording of financial transactions using property management software.
• Assist in financial reporting and budget tracking to align with ownership expectations.

5. Special Projects & Strategic Initiatives:

• Lead and support initiatives that enhance operational efficiency and resident satisfaction.
• Assist with training and mentorship programs for new team members and FlexOps staff.
• Identify opportunities for process improvements and implement solutions to streamline workflows.
• Partner with leadership to execute special projects that drive team performance and organizational success.

CORE COMPETENCIES:

• Customer-Centric Mindset – Prioritizes internal and external customer experience.
• Compliance & Regulatory Knowledge – Ensures adherence to policies, regulations, and best practices.
• Problem-Solving & Decision Making – Identifies issues early and takes proactive corrective measures.
• Communication & Teamwork – Fosters collaboration and effective communication within teams.
• Financial Acumen – Assists in managing budgets, revenue tracking, and expense control.
• Sales-Driven Mentality – Supports leasing efforts and occupancy optimization.
• Organizational & Project Management – Manages multiple priorities and initiatives efficiently.

PROFESSIONAL REQUIREMENTS:

• 2+ years of property management experience in operations or resident services.
• Experience in bookkeeping and financial record-keeping is a plus.
• 1+ year of working knowledge using Yardi software.
• Sales and/or leasing experience preferred.
• General office experience, including proficiency in MS Word, Excel, and Outlook.
• Strong knowledge of Fair Housing regulations and compliance best practices.
• Excellent customer service skills with the ability to handle resident inquiries effectively.
• Strong organizational skills with the ability to multitask in a fast-paced environment.

PHYSICAL REQUIREMENTS:

• Regular and physical attendance is required.
• Frequently move/traverse, ascend/descend stairs in and around apartment homes and communities.
• Constantly operate computers and office machinery.
• Regularly position self to bend, stoop, reach, and lift.
• Occasionally lift/move/carry up to 25 lbs. with/without assistance.
• Constantly communicate and interact with coworkers, vendors, residents, and visitors.
• Work in outdoor weather conditions as needed.
• Must have a valid California driver’s license & car insurance
• Must be able to travel to sister properties