Head of Banking Operations at Aspiration

| Greater LA Area | Remote
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Aspiration is the first VC-backed neobank on a mission to be the leading consumer financial services brand and company focused on sustainability and the environment. At Aspiration, we created the category of sustainable, socially responsible retail consumer finance. We offer unique financial products to let people save, spend, and invest their money in ways that make them more financially secure and align with their personal values. Unlike other financial institutions, Aspiration is committed to building a relationship with our customers based on trust and aligning the customer’s success with our own. Aspiration has raised over $200M in funding to date, and is growing quickly.
The Head of Banking Operations is responsible for overseeing the daily functions of all of Aspiration’s financial products and their uninterrupted delivery to Aspiration’s customers. The incumbent will be tasked with improving existing processes and building new processes in a fast-paced Product-driven technology company. The position is directly responsible for leveraging their broad and deep expertise to facilitate the creation of world-class customer experiences while maintaining compliance with government regulations and other industry operational, financial and security risks.

What You'll Do

  • Lead and develop the people and process within Aspiration’s established, high-functioning banking operations team.
  • Work closely with strategic third-party partnerships (including technology and automation) to drive greater operational efficiency and the customer experience in delivering solutions.
  • Execute strategies successfully, resolve issues, and provide support on all operational matters throughout Aspiration
  • Ensure customer experience with banking operations is exceptional and aligned with customer-centric values. 
  • Work effectively and cross-functionally with business and functional units throughout Aspiration to identify, analyze, and drive seamless delivery of customer solutions to the marketplace and to support sustainable growth.
  • Provide leadership and direction in the areas of banking operations with a sound eye towards compliance and banking risk management. 
  • Develop a robust, world-class process framework that contributes to the effective iterative improvement of customer outcomes, efficiency and risk mitigation.
  • Communicate complex issues effectively and manage key senior-level relationships with executive management peers, core business partners, and provide credible support when needed during regulatory examinations.
  • Possess technical knowledge of payment networks with the ability to make critical, timely decisions about their implications.
  • Work with operations management to create and manage long-term goals, budgets, and operating plans.

What You'll Bring

  • 10+ years of fintech banking and broker dealer operations experience with sound knowledge of money movement, payments and core banking functions i.e. checking, savings, cards, ACH, wires, check processing etc. Knowledge of the lending platforms is an added advantage.
  • Expert in operational performance and financial risk metrics, with the ability to quantify outcomes and improve them; familiarity with and demonstrated experience applying decision analytics in a similar role preferred.
  • Proven experience driving greater automation and use of technology in improving operational efficiency and customer experience. An advocate of continuous improvement.
  • Proficient in developing process flows, procedures and controls and creating an environment of oversight, training and performance metrics to ensure its complete adherence.
  • Developing new programs and processes to support the strategic direction of the organization.
  • Working with operations management to create and manage long-term goals, budgets, and operating plans.
  • Working knowledge of banking compliance and risk management functions.
  • Proven leadership skills with at least 5 years of experience in managing complex projects and teams of greater than 30 FTE; demonstrated ability to lead from the front and improve diverse, remote teams into successful outcomes strongly preferred.
  • Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
  • Advanced degree (JD, MBA, MA/MS) strongly preferred.
  • CRCM, CAMS and CFE certifications are strongly preferred but not required .
  • Organized, detail-oriented, and ability to work independently.
  • Strong verbal and written communication skills.
  • Strong collaboration and team-building skills.

What You'll Get

  • Making an impact for a company with a mission of transforming the financial industry and the lives of millions
  • Robust healthcare plans, 401K and unlimited vacation time
  • Diverse & inclusive culture

#BI-Remote

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • PostgreSQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SegmentAnalytics
    • AmplitudeAnalytics
    • AdjustAnalytics
    • LucidchartsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • After EffectsDesign
    • ProcreateDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ClickupManagement
    • SmarshManagement
    • ZenDeskCRM
    • MailChimpEmail
    • IntercomEmail
    • MandrillEmail
    • SendGridEmail
    • IterableEmail
    • Impact RadiusLead Gen

Location

We're located in Marina Del Rey, steps from bars, shops, and restaurants. On Fridays there's a local farmer's market right on our block!

An Insider's view of Aspiration

What’s the vibe like in the office?

Aspiration has some of the smartest, most hard-working, and fun people I have ever worked with. The vibe is very fast-paced and exciting, and management is good at adjusting to different people’s work styles, allowing employees to work remotely and even bring their pups in on Fridays.

Jordan

Data Analyst

What's the biggest problem your team is solving?

We use cutting edge technology to solve both dated financial problems and problems that impact our environment. Aspiration is unique in that we are a financial firm focused on environmentalism while putting people before profits. For every solution we have to a banking problem, we're challenged with having an equal or greater impact on the world.

Chloe

Product Manager

How does the company support your career growth?

I joined Aspiration as an Account Manager. Now, I manage an affiliate program of 80+ accounts and support our direct media partners. In 1 year, I've grown beyond my own expectations. From leading a large product implementation to planning off-site activation events, my need of not being in a complacent position has been met from the moment I joined

Andre

Affiliate Manager

What are Aspiration Perks + Benefits

Culture
Volunteer in local community
Aspiration has participated in several volunteering activities, including Heal the Bay beach clean ups, LA Tech Gives Back beautification projects, and card making for Children's Hospital of LA.
Partners with Nonprofits
Aspiration partners with Accion, a nonprofit specializing in microloans. We give 10% of every dollar we earn to low-income Americans, funding up to $5,000 per person to jumpstart new businesses.
Friends outside of work
Eat lunch together
Intracompany committees
Aspiration has a communication committee that works to organize all-hands meetings, lunch and learns, and team-building events.
Daily sync
Open door policy
Team owned deliverables
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aspiration employees can contribute up to $2600 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to the maximum plan limit for up to 13 weeks.
Dental Benefits
Our dental plan covers 90% of premiums.
Vision Benefits
Aspiration covers 90% of premiums for vision coverage.
Health Insurance Benefits
Aspiration's health insurance policy covers 90% of medical premiums.
Life Insurance
Aspiration pays for basic life insurance coverage valued at $20,000 Basic Life & AD&D.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Stock options are available to fulltime employees
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Aspiration provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Pet Friendly
Aspiration's pet policy is Occasional bring your pet to work days.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Aspiration hosts lunch and learn meetings on occasion.
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