UpKeep is revolutionizing the way businesses maintain their facilities and equipment. We’re a Series B SaaS startup with remote teams around the world. We’ve raised $50M in venture capital funding and recently surpassed 10,000 customers! UpKeep quickly became the #1 cloud-based maintenance and asset management software application by constantly innovating and always putting our customers first.

We celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace.

What you'll do:

• Review and analyze billing disputes and, when necessary, interact with customers to resolve payment issues and manually collect on receivables
• Help customers understand their contracts, including billing frequency and contract terms
• Partner with our support and revenue management teams to resolve customer concerns
• Drive and lead process improvement and projects, ensuring awareness of downstream impacts of billing and collection processes
• Participate in strategy development with future needs, scalability, and industry-leading standards in mind
• Develop a deep understanding of UpKeep’s business processes, challenges, and opportunities
• Provide support to cross-functional teams and deliver on ad-hoc projects as needed 

What you’ve done:

• 1-3 years’ subscription-based collections, billing, or revenue analysis experience
• 1 year of experience working with a subscription billing software (i.e. Zuora, NetSuite, Chargebee, Stripe, Chargify)
• 1 year of experience using Excel & Salesforce.com experience 
• Experience and comfortability with high-volume calls and emails 
• Strong collaboration skills with the ability to effectively communicate with all levels of management
• Superb communication skills, both written and verbal
• Incredibly detail-oriented and thorough 
• Flexible to adapt within a fast-paced environment
• Good work ethic and sense of responsibility

Employee Benefits:

In this full-time position, you'll receive top-notch benefits such as equity/stock options, paid holidays, unlimited vacation/sick time, 401k, and affordable health insurance options. We value a work/life balance and believe that family and mental health should always come first. 

The Company:

UpKeep was founded by our CEO, Ryan Chan, from an idea he had while working as a process engineer in a manufacturing plant. He believed a cloud-based, mobile-first software solution could drastically improve the workflow and productivity of maintenance teams, technicians, and facility managers. He was determined to build on this vision— so he learned how to code and created the first version of UpKeep in 2014.

Today, we’re simplifying and modernizing work orders for half a million people in over 50 countries. Our 80+ team members are focused on ensuring UpKeep is the smartest and easiest-to-use Computerized Maintenance Management System (CMMS) and Enterprise Asset Management (EAM) software available. We have customers in industries like manufacturing, food production, healthcare, property management, hospitality, and transportation. In addition to providing data-driven insights and reporting, UpKeep gives users the ability to manage tasks and teams on-the-go.

Top VC’s including Insight Partners, Emergence Capital, and Mucker have confidently backed us since we graduated from Y Combinator in 2017. Here’s an interesting fact: Only 1% of all software venture capital is invested in the deskless workforce, yet 80% of the global workforce is not sitting at a desk. That’s over 100 million people in the U.S. alone! We’re committed to empowering those underserved deskless workers.

Company culture and employee appreciation are very important to us, which is why we've been named a "Best Place to Work" by Inc. Magazine and Built in LA.

Interested in learning more?

$36M Series B:

https://www.onupkeep.com/blog/upkeep-series-b-funding-announcement/

Demo Video: 

https://www.youtube.com/watch?v=oX7Lak7o0qI

Customer Reviews: 

https://www.capterra.com/p/145635/UpKeep/

Website: 

www.onupkeep.com 

UpKeep Technologies Inc. is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. Please let us know if you need any accommodation due to a disability. We celebrate our inclusive work environment and will always strive to create a diverse and equitable workplace by hiring people from all racial, ethnic, and socioeconomic backgrounds.