Billing and Systems Specialist

| Remote
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PatientPop is the leader in practice growth with the only all-in-one solution that empowers healthcare providers to improve every digital touchpoint of the patient journey. As experts in the healthcare technology space, PatientPop makes it easy for providers to promote their practices online, attract patients, and retain them for life.

We've grown from a small, scrappy team to a workforce of 400+ driven individuals who are committed to scaling smarter. As we move into our next phase of growth, we're looking for passionate and dedicated people to focus on innovative solutions while ensuring that we maintain a superb customer experience. That, in part, means finding highly qualified candidates who want to invest their energy to align with our company's long-term goals.

Are you ready to really dig into a new role? We're looking for you.


Why you're important to us:

As a Billing Specialist, you will be an integral part of the accounting team by owning every aspect of the billing process and systems automation/improvements.  You will make sure and own our day to day billing process to ensure we have accurate and complete data for our month end close as well as provide our customers with a great billing experience.


How you will contribute:

As the Billing and Systems Specialist and leader of the Billing team, this position is accountable for handling day-to-day billing operations for new and existing products and the planning and execution of billing project initiatives, as well as identifying and driving billing process and systems improvements which include automating workflows as we scale. This individual will have significant cross-departmental interaction, collaborating with Customer Service Managers, Business Systems and Finance teams on a daily basis. Personal activities will include leading the team in designing, implementing, and ensuring compliance with policies and procedures, as well as streamlining effective billing processes as well as resolving Salesforce billing cases for any necessary customer bill adjustments/refunds, credits, etc.  This position is highly visible and requires a strong leader with strong billing knowledge, systems implementation, system workflow automation and the ability to prioritize, plan, and be very organized in a fast-paced environment as we scale our growing business. 

You will hit the ground running by learning, owning our billing process while identifying areas to automate our system workflows. Your sense of urgency, attention to organization/details and ability to see the big picture will allow you to assist in helping to scale quickly for best practices and timely reporting and billing as we bill daily. You will also be in charge with resolving and improving the workflow for Salesforce billing cases created internally to adjust/refund/credit customer accounts. You will work closely with the Assistant Controller to evaluate opportunities for scale and consider ways to drive efficiency and automation.

NOTE:  This is a permanent remote position


You will stand out with:
  • Billing System: NetSuite SuiteBilling experience required
  • Systems implementation experience required
  • Minimum of 4+ years as a billing professional; management experience is a plus
  • Ability to automate system workflows to reduce redundancies/inefficiencies, etc.
  • Lead the day to day billing of customers and month-end closing of billing on a timely basis
  • Improve, monitor and enforce billing policies and procedures and ensure they evolve appropriately as the Company scales
  • Serve as customer escalation and resolution point for invoicing issues and disputes
  • Resolve and manage all Salesforce billing cases required to adjust/refund/credit customer accounts in a timely manner
  • Work to define, improve and ensure compliance with the Company's billing standardization and automation objectives to ensure a streamlined billing process that can be scaled
  • Serve as the primary point of contact for internal and external auditors as billing related questions arise
  • Build and run various reports for the team and various internal customers. Analyze billing information to provide recommendations and data to various internal customers and to ensure an accurate understanding of contract and billing information.
  • Leverage reporting tools to develop, monitor, and report on periodic Billing KPIs to executive levels of management
  • Be the subject matter expert on ERP functionality as it relates to the New Product Introduction and Quote to Cash processes and how they integrate with Salesforce
  • Coordinate with Collections team to follow-up on customer disputes, incorrect invoice information, underpayments, and past due receivables in a timely manner
  • Represent billing function on cross-functional project teams
  • Perform other related duties and special projects, as needed
  • Proficient in Excel

PatientPop has one simple mission: help healthcare practices thrive. Our solution is the leading all-in-one practice growth platform that's HIPAA-compliant and helps providers promote their practice online, attract patients, and retain them for life.  Learn more at patientpop.com

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.


#LI-JB1 #remote #nationwide

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • VueLibraries
    • LaravelFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • MoqupsDesign
    • Google DrawingsDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

A block from Ocean Ave., the beach, tons of restaurants and Third Street Promenade: eat, sunbathe, shop -- or do all three -- on your break.

An Insider's view of PatientPop

What’s the vibe like in the office?

There's a lot of chemistry. All of us are, honestly, really good friends. I know that sounds cheesy and everybody probably says that, but we do a lot of fun stuff together outside of work. Those relationships make communication and collaboration that much stronger during work.

Kirsten

Manager of Customer Success

What kinds of technical challenges do you and your team face?

We are currently working on ways to streamline our internal workflows. I love creating and improving our automation tools so that our implementation managers can focus more on their providers and less on the backend.

David

Web Administrator

How does the company support your career growth?

PatientPop allows the flexibility for us (graphic designers) to push our platform's limits and learn how to create within boundaries, which is vital to the success of any artist.

Patric

Sr. Website Designer

What unique initiatives do you have that encourage innovation?

At PatientPop, we’re big believers in transparency. It’s important to Travis and myself that we arm our employees with all of the information they need to make decisions. We empower them to make those decisions autonomously.

Luke

Co-Founder and Co-CEO

What unique initiatives do you have that encourage innovation?

On the engineering team, everyone from interns all the way to a Sr. Engineers are given a lot of autonomy and responsibility. So you’ll notice as early as your first day, you're already working on the product and with the team to get something delivered. That's really unique.

Aashin

VP of Engineering

What are PatientPop Perks + Benefits

PatientPop Benefits Overview

Our healthy work environment demonstrates that we value our team members, and their happiness and well-being contribute to our business success.

Culture
Volunteer in local community
We offer two days of Volunteer Time Off per year.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
PatientPop has a Women's Resource Group and a Diversity & Inclusion Resource Group
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
We welcome employees to create, lead or join experience- based Employee Resource Groups. These employee-led ERG's foster unique opportunities to build community and provide support among employees.
Hiring Practices that Promote Diversity
We are an equal opportunity workplace and employer for all. We proudly create and support resources that uplift our employees and we're committed to providing equal opportunities to all people
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Fully paid dental coverage for full-time employees.
Vision Benefits
Fully paid vision coverage for full-time employees.
Health Insurance Benefits
Fully paid healthcare coverage, with premium buy-up options.
Life Insurance
Fully paid life insurance coverage with premium buy-up options.
Wellness Programs
PatientPop provides over 20 partnerships with local studios for employee discounts along with wellness classes onsite!
Team workouts
Mental Health Benefits
We offer 6 flex days that can be used for sick time, mental health, burnout or wellness.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
PatientPop offers 12 weeks of paid paternity leave for primary caregivers.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Three weeks paid time off for all employees, 6 flex days and four weeks for tenured employees of three years or longer. We also provide a $1500 vacation stipend at your fourth anniversary!
Paid Volunteer Time
We encourage employees to give back and offer 16 hours of paid volunteer per year.
Paid Holidays
10 paid holidays
Paid Sick Days
We offer Flex days that can be used for sick time/wellness/personal time off, volunteer time off or personal cultural holidays at the employee's discretion and in coordination with their manager.
Perks & Discounts
Casual Dress
Commuter Benefits
PatientPop offers free parking, metro memberships, Uber, and scooter credits to make sure you can get to/from work with ease.
Company Outings
Stocked Kitchen
Some Meals Provided
Catered lunch on Thursdays.
Happy Hours
Parking
Pet Friendly
Recreational Clubs
including ChefPop (cooking), PatientPop Speaks (public speaking club), FútbolPop (Soccer)
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

As a company we share common values of honesty and accountability. We’re mentors and team players who believe that happy employees support one another at all levels of the business. Leadership sets the tone for an organization, and we focus on fostering a positive, collaborative environment.

Our people are at the core of our strategy, so it’s our mission to attract and retain the very best talent in the industry. We implement world class training for our teammates and next generation of leaders, and create a transparent performance management system that rewards exceptional performance.

Our healthy work environment demonstrates that we value our team members, and their happiness and well-being contributes to our business success.

Here’s a quick look at a few of our many perks:

Paid time off:
Three weeks of paid vacation
Paid Volunteer Time off
Employee Anniversary Awards such as PatientPop swag, birthdays off, a vacation stipend and additional PTO at anniversary milestones.

Professional Development:
PatientPopTalks - Speaker series that brings new conversations and discussion topics regarding technology, design, healthcare, business trends, etc.
PatientPop University
Employee and manager mentor program

Employee Wellness:
100% Fully paid health care, dental and vision plans for employees
Weekly wellness events including in office massages, meditation, yoga, pilates and more
Sponsored team sports like volleyball, softball, basketball and a running club

Office Perks:
Dog-friendly workplace; you can bring your best friend to the office (every day is a great day with our furry friends running around)
Weekly catered lunches
Kombucha and cold brew coffee on tap
Delicious snacks stocked daily, including local, organic produce
Flats of La Croix in every flavor

Team Building:
Team events including trivia night, board game night, baseball games, beach days
Community volunteer events including paid volunteer time off days
Ping pong tournaments (our CEOs play, too)
Regular themed company happy hours
Monthly birthday celebrations

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