About Ordermark

Ordermark’s mission is to become a trusted partner to restaurants everywhere, offering products and services that help restaurants adapt to changing consumer trends and technology. We pride ourselves in building a team of world-class thinkers and innovators to revolutionize the restaurant industry, empowering our customers to tap into new markets.

Ordermark helps restaurants and virtual kitchens aggregate mobile orders across all the major online ordering service providers into a single dashboard and printer. Powered by Ordermark's leading restaurant technology platform, Nextbite serves the fast-growing food on-demand revolution by empowering existing restaurants everywhere to serve more customers and earn more revenue. Nextbite, creates delivery-only restaurant concepts with high-quality, chef-inspired menus available through delivery apps. This combined offering helps restaurants increase efficiency and grow profits, creating successful food service across the country.

By joining Ordermark you will have a front row seat to the rapidly changing restaurant landscape and the explosive online ordering industry.

*Ordermark has implemented a COVID-19 vaccine policy that all staff will be required to follow (with or without reasonable accommodations) in order to perform any in-person job functions or attend any in-person team events. If you have any questions on this policy, we will connect you with the appropriate People Ops team member for answers as we engage in the interview process.

About the Role

The Client Implementation Manager, working closely with the VP of Operations and the rest of the operation team leads, will carry primary responsibility to manage the implementation process for new accounts. To accomplish this, the Manager will collaborate with other internal teams to usher clients through different stages of the customer experience during the implementation process. This is a great chance to flex your leadership muscles by taking on an energetic team in a formative stage with their processes and daily activities. As their leader, you will mentor and manage them to accomplish individual success, seamless onboarding of new clients, process improvements, and cross-group collaboration. 

Please note, we can only hire candidates that live within the following states: AZ, CA, CO, FL, GA, IL, IN, KS, KY, MI, NC, NJ, NV, NY, OH, OK, PA, TN, TX, UT, VA, WA, WI.

The impact you will have:

• Oversee and work with implementation/onboarding teams to ensure success 
• Manage a team of proactive individuals and ensure they have the knowledge it takes to lead partners through a diverse and detailed process
• Possess excellent communication skills (external and internal)
• Ability to juggle and manage multiple objectives, clients, accounts, and team members at the same time
• Monitor client patterns/onboarding issues and work with internal teams on process improvement to streamline and maximize every opportunity
• Guide the tracking, data collection, and metrics management of our account relationships and activities
• Set group objectives and KPIs and manage their activities to meet them
• Mentor and guide your direct reports to help them play to their strengths and to grow into bigger challenges

What you bring to the role:

• 4-7 years of experience managing others as direct reports with hiring responsibilities
• Personal commitment to ensuring your group’s successful execution of their responsibilities 
• An obsession with refining the process to achieve the best client experience and best performing partners
• Mastery in the fundamentals of project management
• Empathetic leadership style
• Strong work ethic
• Eager to learn and stay on top of our business and the industry
• Follow-through and excellent attention to detail
• Self-directed and self-motivated 
• Proven ability to thrive in fast-paced, dynamic environments with lots of moving parts and change
• Flexible and agile

What we offer:

• A team that has transitioned to remote work impressively, and remains highly collaborative and connected
• Excellent growth opportunity, and stock options for all full-time employees
• Medical, dental and vision (90% covered by Ordermark; 50% for dependents) - eligible immediately
• Unlimited PTO and paid company holidays
• 401k - eligible immediately
• $60/month reimbursement for online-ordered meals
• Bonusly - a team recognition platform with fun rewards
• We pride ourselves in having a team that promotes diversity, inclusion, leadership, mindfulness, high initiative, energy and passion.

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Ordermark participated in Techstars, Boulder in Spring 2018, and has raised $150 million. We are headquartered in Los Angeles, and are looking to significantly grow our team while continuing to reach restaurants and consumers across the country.

Our team is made up of people from diverse backgrounds, collaborating daily across time zones. We believe cross-pollination is one of the best ways to foster community and new ideas. For that reason we encourage people from all backgrounds to apply to any of our positions.

Thank you for your interest in Ordermark - we’re reviewing impressive candidates every day, and will do our best to reach out to you as quickly as possible!