Finance Specialist (Collector)

At Veritext, we focus on the details – so legal teams can focus on the case. 

About the role:

Providing our clients with exceptional service is the foundation of our business. As a Finance Specialist (Corporate), it is your duty to ensure that our clients pay timely for the services they receive. You’ll be tasked with contacting delinquent accounts to request payment and preparing related reports on daily reconciliation activities.  

What you'll get to do:

• Respond to client inquiries, resolve issues and/or escalate as needed to ensure prompt and accurate resolution
• Responsible for reviewing the total AR balances for each client; collaborate with other collectors across regions to accelerate payments
• Meet/exceed collection call quotas/activities for assigned accounts
• Resolve invoice discrepancies by collaborating with applicable colleagues to ensure prompt and accurate resolution/payment
• Adhere to established collections policies and procedures
• Be an active participant in the phone queues
• Ability to handle higher value and/or more complex clients

The Kind of Teammate We're Looking For:

• Assertive, proactive and efficient with excellent problem solving and follow up skills 
• Customer service oriented with strong interpersonal skills and the ability to respond to requests promptly and accurately 
• Excellent attention to detail, highly organized and able to multi-task
• Must possess excellent written and verbal communication skills
• Basic Microsoft Excel experience

What’s in it for you:

• Competitive compensation and extended health coverage that includes medical, dental and vision benefits

• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/ therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched RRSP to help you save for your future

• Earned wage access: get a portion of the wages you earned prior to payday 
• Hybrid or remote work structure for most roles (based on business needs)
• Healthy work-life balance: paid time off, Paid Parental Leave, tuition reimbursement and more
• Employee equity and referral programs: when we succeed, you succeed!
• Veritext Cares: our commitment to making a difference beyond the workplace, supporting local causes and paying it forward to the communities we live and work in
• Learning and development opportunities including ongoing training, mentorship, and access to resources that support your personal and professional growth
• Engaging, collaborative, inclusive culture that values curiosity, initiative, and creativity with unique programs like Veritext Summer Camp and Wellness Week– because work should be rewarding and fun!

About Veritext:

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. 

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.