Executive, Travel Operations

POSITION SUMMARY:

The Executive, Travel Operations is responsible to assist in travel arrangement and coordinate daily operational tasks, maintain the travel agent counters operations in Melco Properties to ensure a high standard of customer service is delivered.

PRIMARY RESPONSIBILITIES:

• Assist in travel arrangement coordination and daily operational tasks.
• Prepare travel documents (itineraries, tickets, hotel confirmations) and deliver them to customers in a timely manner, include but not limited to assist with customers’ relevant passport and visa requirement, travel insurance, etc.
• Plan and sell transportations, accommodations and other travel services.
• Cooperate with clients to determine their needs and advise the appropriate destination, modes of transportations, travel dates, costs and accommodations.
• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travellers.
• Book transportation, make hotel reservations and collect payment / fees
• Handle cash transactions and maintain accurate records.
• Follow up on travel arrangements, confirm with suppliers and customers to ensure no errors.
• Handle simple travel inquiries, changes and cancellations under the guidance of senior consultants.
• Maintain travel records, sort out documents and assist in data statistics and report preparation.
• Support the team in daily administrative work and coordinate with the admin support to ensure smooth operation.
• Perform other duties as assigned by the Company.
• Adhere to and act in accordance with all established policies and procedures of the Company.

QUALIFICATIONS:

Experience

• At least 1 year of experience in a travel agency, corporate travel department or hospitality industry.
• Experience in handling business travel or high-end membership travel arrangements is preferred.
• Familiar with travel booking processes and supplier coordination.

Education

• Bachelor’s degree in Hospitality Management, Tourism, or a related field.

Skills / Competencies  

• Proficient in travel booking systems (e.g. GDS, air tickets, hotels, transportation) and office software (Word, Excel, PowerPoint, Outlook).
• Good communication and coordination skills, able to work closely with the team and customers.
• Detail-oriented, patient and responsible, with strong execution ability.
• Fluent in written and spoken Chinese (Mandarin/Cantonese); basic English communication skills are required.
• Able to learn quickly and adapt to the work rhythm, able to handle routine tasks efficiently.
• Able to work varied shifts, including weekends and holidays.