KRG Technologies Logo

KRG Technologies

Executive Desktop

Reposted One Month Ago
Be an Early Applicant
In-Office
Torrance, CA, USA
Senior level
In-Office
Torrance, CA, USA
Senior level
This role requires managing a team providing desk side support in a dynamic environment, focusing on customer satisfaction and operational reports.
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Company Description

Ajith

KRG Technologies Inc.

25000 | Avenue Stanford | Suite 120 | Valencia, CA 91355

Phone: (661) 367 8000 Ext. 310

Job Description

Job Title: Executive Desktop

Location: Torrance, CA

Duration: Contract

Job Description:

· Highly Knowledgeable 8-10 years experience in EUC Desk side support

· Candidate worked with CEO, Directors, CIO, Vice President, President.?

· Function in large fast paced dynamic and demanding enterprise environments with minimum 3-5 years managing team of 20-30 resource

· Must be self starter and highly motivated

· Very strong customer service mindset with focus on achieving high CSAT

· Good in Customer stake holders relationship management

· Should be well adept to deal with highly sensitive Customer situations

· Strong team management

· Mentoring skills

· Manage remote/multi-cultural teams spread across multiple locations

· Should be able to provide operational reports

· Managing the incident/problem ticket & service request queues

· Responding to monitoring alerts

· Execution of change controls

· Routine & preventative maintenance

· Emergency troubleshooting & incident support

· Drive effective delivery of day to day support to the end users

Additional Information

All your information will be kept confidential according to EEO guidelines.

HQ

KRG Technologies Valencia, California, USA Office

Valencia, CA, United States

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