Executive Assistant - Support Services United States

Do you speak fashion? We're hiring! Let’s chat!  
Born in Australia, loved around the world. 

At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives. 

We’re playfully rebellious and always optimistic. Join our world and let's do good things together. 

Benefits You Will Love 

• 50% Team Member discount for all Brands/Products 

• Competitive Pay 

• Wellness Support 24/7 

• Performance & Peak incentives to reward & recognize our team 

• Great benefits for YOU & your family – Medical, Dental, Vision + more 

• 401(k) matching program, with a commitment to financial literacy and support 

• Development opportunities that could take you anywhere 

• Quarterly COG Awards + real time recognition 

The Role

The Executive Assistant to the Country Manager is the central hub of the USA leadership team, enabling the Country Manager to operate at their highest level while ensuring the day-to-day rhythm of the business runs seamlessly.

This role is much more than traditional executive support. It requires someone who genuinely loves retail, understands our brands and product, is trend and competitor curious, and thrives in a fast-paced, ever-changing environment. The successful candidate is proactive, highly organized and solutions-focused, anticipating needs before they arise and confidently managing competing priorities with professionalism and discretion.

This person will build trusted relationships across the USA business, Global Support Centers and the retail/bricks teams, acting as a key connector between them all. They will enable the Country Manager and Leadership Team to focus on delivering outstanding results, developing people and growing the business.

As the Country Manager regularly works across multiple time zones, flexibility is essential. This role isn't always 9–5—it requires adaptability to support changing schedules, domestic and international travel, and, where appropriate, provide support with personal and family logistics. It isn’t a desk role and moves with the CM when needed.  

A strong alignment to Cotton On's culture, values and customer-first mindset is fundamental to success in this role.

Key Responsibilities

• Strategic Executive Partnership
• Act as a trusted strategic partner to the Country Manager.
• Proactively anticipate priorities, identify risks and remove obstacles before they arise.
• Understand business priorities and confidently manage competing demands.
• Ensure the Country Manager's time is focused on the highest-value opportunities.
• Exercise sound judgement and maintain absolute confidentiality across all business and personal matters.

Executive Calendar & Time Management

• Own and manage the Country Manager's calendar across global time zones.
• Coordinate internal and external meetings, leadership forums and key stakeholder engagements.
• Prepare and recap agendas, briefing documents, presentations and meeting materials.
• Ensure meetings are purposeful, well prepared and followed up with clear actions.
• Continuously review priorities to maximize the Country Manager's effectiveness.

Travel & Executive Logistics

• Own end-to-end domestic and international travel planning.
• Coordinate commercial travel, private aviation, accommodation, transfers and ground transportation.
• Develop detailed itineraries including meetings, dining reservations, sporting events and executive engagements.
• Manage passports, visas, customs requirements and travel documentation.
• Monitor travel in real time and proactively adapt plans as schedules change.
• Coordinate travel for accompanying executives and family members where appropriate.
• Prepare comprehensive travel briefing packs with schedules, contacts, destination information and meeting notes.

• Develop strong relationships with airlines, hotels, travel providers, and concierge services to ensure seamless travel experiences. 

  
  

Leadership Support

• Coordinate Country Leadership Team meetings, strategic planning sessions and leadership off-sites.
• Track actions, decisions and key deliverables across the leadership team.
• Support executive visits from the Global Support Centre and international leaders.
• Ensure exceptional execution of leadership meetings and business events.

Stakeholder Management

• Build trusted relationships across Retail, Support Centre, Global Support Centre and key external partners.
• Partner closely with Executive Assistants across the Group to coordinate travel, meetings and business priorities.
• Act as a central point of coordination for the USA leadership team.
• Represent the Executive Office with professionalism, warmth and exceptional service.

Executive Office Excellence

• Maintain exceptional attention to detail in every aspect of the role.
• Demonstrate ownership, accountability and a proactive approach.
• Remain calm under pressure while managing multiple priorities.
• Continuously look for opportunities to improve processes and ways of working.
• Operate with integrity, professionalism and complete discretion.
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Other Requirements

• Provide general administrative support and backup coverage for other Executive Assistants and Administrative Professionals to ensure seamless operations during planned and unplanned absences.
• Collaborate closely with the broader administrative team to support cross-functional initiatives, office operations, and special projects as needed. 

Desired Knowledge, Experience and Key Skills

• Minimum 5 years' experience supporting a senior executive within a global organization.
• Proven experience managing complex international travel and executive logistics.
• Experience supporting Executive Leadership Teams and coordinating high-level meetings.
• Outstanding organizational and project management skills.
• Exceptional written and verbal communication.
• Strong commercial awareness and business acumen.
• Advanced Microsoft Office, Google Workspace and executive productivity skills.
• Experience coordinating across multiple countries, cultures and time zones.
• Flexibility to work outside standard business hours when business needs require

Work Arrangement

• This role follows a hybrid work model, with an expectation of three (3) days per week in the office and two (2) days working remotely, subject to business needs.  
• Flexibility is required to attend in-office meetings, leadership events, team activities, and other business-critical initiatives outside of the standard hybrid schedule.  

What Success Looks Like

• Builds authentic relationships across every level of the business.
• Lives and models the Cotton On values and culture.
• Influences through trust rather than authority.
• Thinks ahead and solves problems before they become issues.
• Is resilient, adaptable and thrives in a dynamic retail environment.
• Acts as a genuine thought partner to the Country Manager—not simply an organizer.

• Creates capacity for the Country Manager and Leadership Team to focus on people, customers and commercial outcomes.

  
  

PHYSICAL REQUIREMENTS  

• Ability to move around the store throughout the shift/workday  
• Ability to lift, carry, push, and pull up to 50 pounds regularly (e.g., boxes or other merchandise packages, bins, clothing racks, stools/ladders)  
• Ability to regularly squat/kneel (e.g., to access under-storage bins, during visual resets)  
• Ability to regularly use a ladder, step stool or raised platform safely to complete required tasks

Who are we? 
Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.  

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us. 
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] so we may support you in completing the job application process.

In addition, Cotton On Group will consider qualified applicants, including those with criminal histories, in a manner consistent with local “Fair Chance” ordinances. 

CA: This is a full time salary role with the annual wage of $100,000/yr