Lead the design, development, customization, integration, optimization, and support of ServiceNow ITSM solutions. Manage modules including Incident, Problem, Change, Request, Service Catalog, and CMDB; develop scripts, workflows, integrations, and platform enhancements; troubleshoot production issues and support upgrades. Partner with stakeholders to deliver ITIL-aligned solutions, provide technical leadership, and mentor junior developers.
Senior ServiceNow ITSM Developer with 10+ years of IT experience and 7+ years of hands-on ServiceNow development expertise. Key Responsibilities: Design, develop, and support ServiceNow ITSM modules including Incident, Problem, Change, Request, Service Catalog, and CMDB. Configure and customize Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, and Flow Designer. Develop and support REST/SOAP integrations, IntegrationHub, and MID Server implementations. Collaborate with stakeholders to gather requirements and deliver scalable solutions aligned with ITIL best practices. Perform troubleshooting, platform optimization, upgrades, and production support. Mentor junior developers and provide technical leadership. Required Skills: Strong ServiceNow ITSM development experience. Expertise in JavaScript, Flow Designer, Service Catalog, CMDB, and Integrations. Experience with REST APIs, SOAP, IntegrationHub, and Service Portal. Good understanding of ITIL processes and Agile methodologies.
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
