Enterprise Account Manager

A DAY IN THE LIFE

Duda is the leading website builder for web professionals, marketing agencies, and vertical SaaS platforms that serve small businesses. Duda has partnered with some of the World's biggest tech and media players, including GoDaddy, TripAdvisor, Appfolio, ZenBusiness, Thryv, and many more. Over 1 million sites have been created on the Duda platform by over 20,000 agency and SaaS companies across the globe. Duda is a profitable company and has raised $100 million in funding from investors, including Susquehanna Growth Equity, Pitango VC, Claridge Israel, and Zeev Ventures.

The Enterprise Strategic Account Manager - North America  is a vital part of our Customer Success team, where we are focused on the adoption and growth of Duda’s platform inside our most strategic accounts in North America.  You will be responsible for overall account health for the life of the account, from onboarding and training to retention, expansion and ongoing education. You will provide a trusted advisor relationship, ensuring all accounts are getting the maximum value from their relationship with Duda. You will truly own the success and health of these accounts.

WHAT YOU WILL DO

• Grow and own relationships with some of Duda’s Largest customers 
• Create a strategic vision for your customers, leading them with industry trends, new markets and products
• Own your customers within Duda, working directly with Senior Management to coordinate mutually beneficial initiatives
• Lead colleagues and influence product direction to ensure long term success for your customers
• Work with a market leading product built with your customers in mind, and advancing at a rapid pace
• Act as your customer’s confidant and consultant, solving their most pressing concerns and prioritizing their future with Duda

WHAT YOU WILL BRING:

• 5 + years in a client facing responsibilities, ideally Senior Account Manager
• Experience working with remote teams and clients
• Experience successfully managing complex projects across teams and geography
• Experience conveying technical and complex needs and translating between business and Technical units
• Experience managing enterprise clients in the SAAS industry
• Growth and adoption experience in new and tenured accounts

In addition

• Demonstrated success working with strategic accounts, each generating $500k+ of ARR in a client relationship management role with strong communication skills 
• Action-oriented, with strong planning and analytical skills, as well as rigorous attention to detail.
• Strategic Growth planning experience, requiring establishing impactful relationships throughout accounts and implementing multi year plans and projects
• You have proven experience analyzing and using data to promote your customers success
• You are Self-motivated, team-oriented, and accountable, while focused on exceeding customer expectations.
• Must be able to analyze a situation and respond quickly - be an effective escalation point for executive level contacts.
• An individual who does well under pressure with time-sensitive projects

The successful candidate will demonstrate a proven ability to build and grow relationships and trust with key stakeholders within our most strategic partners. A successful candidate for this role will be able to turn data into actionable intelligence and coach partners towards unlocking the full value of their relationships with Duda. 

WHAT YOU WILL LOVE WORKING FOR DUDA

• Duda is not a startup. Our product is best-in-class and adds new features continually. Our leadership team is passionate about providing the best employee experience
• Competitive compensation, ongoing recognition, and an opportunity to develop new skills and fast-track your career
• Unlimited PTO/vacation, top-tier health benefits, 401(k), dog-friendly offices, and in-office provided lunches

We offer a competitive and comprehensive compensation package, including base salary, health benefits and equity. We ensure equal pay for equal work and value diversity and belonging. While compensation offers will ultimately be based on the candidate’s skills and experiences, the range you can expect for this position is $140,000 - $160,000 OTE. 

Please note: Our employees value the connection, collaboration, and creativity sparked by working together in person. However, we also recognize and appreciate the freedom, flexibility, and focused work that comes with remote flexibility. This is why a hybrid schedule is a perfect balance of both. Our Louisville, CO office has a hybrid work schedule (3 days in the office, two days remote).

Want to learn more about Duda? Check us out here!

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