Enrollment Supervisor - San Juan, PR

Requisition Number: 2372531
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Enrollment Specialist Supervisor will supervise a team of Enrollment Specialists. The Supervisor will ensure the team is following the correct process so we can deliver an excellent and compliant experience for our customers. Complete the full cycle of Identification, Validation, Enrollment and Billing procedures related to members.
Primary Responsibilities:

• Supervise a team of Enrollment Specialists
• Monitor performance
• Develop and maintain performance management standards
• Develop and maintain individual and team scorecards
• Work closely with manager to review and act upon staff performance issues
• Coach & develop staff
• Occasionally organize individual and team training sessions
• Work directly with customers in escalated situations
• Maintain a positive work environment that supports a quality driven team
• Meet or exceed individual and team performance standards
• Facilitate meetings to communicate team performance goals and results; share general corporate communications; and provide a forum for surfacing opportunities and/or issues

***ENGLISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION***
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 2+ years of call center customer service experience
• 1+ years of experience as a supervisor or team lead. Experience in team interactions and improvement methods (i.e. coaching, quality, productivity)
• Proficiency with Windows PC applications: Microsoft Word (create and edit documents), Microsoft Excel (create, sort, and edit data in spreadsheets), Microsoft Outlook (email and calendar management), which includes the ability to navigate a computer while on the phone
• Ability to work 40 hours / week during standard business operating hours Monday - Friday from 9am - 11pm and Saturday 9:00am-7:00pm Atlantic Time/PR Time
• Bilingual Spanish/English

Preferred Qualifications:

• Telemarketing experience
• Medicare experience
• Healthcare background

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.