Engineering Manager, Troubleshooting

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Location: New Zealand or Australia east coast only
Hi there!

We're looking for an Engineering Manager to join the team at Zapier. We’re on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.

Zapier's Editor Troubleshooting team is on a mission to ensure that the process of building, updating, and deploying resilient Zaps is AI-enabled, easy, trustworthy, and efficient. Leading the Editor team means you'll be at the nexus of Zapier's growth, driving innovations that enable users to build more sophisticated workflows with greater ease. The team's work has an outsized impact on Zapier's success – every improvement to the editor's performance, every enhancement to its interface, and every new capability we add reverberates across our entire user base. This role offers a unique opportunity to guide a team working on high-visibility, high-impact projects that are fundamental to Zapier's mission of democratizing automation. You'll collaborate with product, design, and engineering leaders across the company to evolve our editor from a powerful tool into an indispensable platform that our users can't imagine working without.

We’re a globally distributed team, working together to make Zapier the trusted, go-to partner for business automation. If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

• You are a skilled engineering leader. You've got a strong background in leading a team of Engineers working in our stack (primarily Typescript & React, with a side helping of Python, Django, AWS infrastructure, etc.). You understand how your team’s services work and can provide feedback on designs proposed by your engineers. You hold a high standard for operational excellence, monitoring service health and addressing issues.

• You are an effective team builder. This isn't your first rodeo. You have at least four years of experience managing teams of at least 4-5 engineers Backend & Frontend Engineers. You know how to hire, train, and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team.

• You're a collaborative leader. You thrive on bringing people together and breaking down silos, knowing that the best solutions emerge when teams collaborate openly. Your leadership style emphasizes cross-team partnerships and shared success, and you have a track record of fostering environments where knowledge flows freely and wins are celebrated collectively rather than competitively.

• You are energized by no-code innovation. You see the transformative potential in making automation accessible to everyone, and you bring that enthusiasm to your partnerships with product and design teams. Your engineering expertise gives you unique insights into building powerful yet intuitive no-code tools. You're excited about the intersection of automation and emerging technologies like generative AI, and you're eager to explore how these advances can empower users to build more sophisticated workflows with less complexity.

• You’re a product thinker. As an Engineering Manager, you’ve worked to set goals, metrics, and a strategy for a product-focused Engineering team. You push your team to prioritize impactful work to meet the company’s goals. You can articulate how engineering-driven projects (aka addressing tech debt) help the team meet team and company goals, and can work with your product counterpart to prioritize them appropriately.

• You can keep track of, prioritize, and lead multiple projects. There's no shortage of things you could be doing in a day. You'll carve out time for functional projects and make sure they solve real problems the team faces -- ideally making development even easier.

• You have excellent communication skills. You regularly work with engineers and other stakeholders from various disciplines, balancing engineering concerns, such as technical debt, with product concerns. Ideally, you find solutions that address both the team and user needs, but if not, help build understanding around difficult decisions.

• You have experience with experimentation. Utilizing experiments to drive continuous improvements. These include a combination of bold changes and smaller improvements. You understand how to optimize for rapid experimentation and follow-up iteration.

• You have a service/platform mindset. You understand that shipping new functionality in this space involves collaborating with stakeholders to understand requirements, and building functionality in such a way that it can be reused across multiple product verticals.

• Work closely with your engineering function, peer design function, and product function to create a trio that tackles user problems and solutions.

• Develop effective ways to communicate, monitor, and lead your team through weekly one-on-ones and team meetings.

• Keep the leadership team informed on your team’s progress in ways that are easy and enjoyable to receive, like one-on-ones, update posts, and regular team hangouts.

• Build rapport with each member of the Engineering Team and support them through coaching and mentorship to help level up their skills.

• Drive continuous improvement through sprint retros, process improvements, and removal of technical blockers.

• Ensure your team defines and executes technical solutions in alignment with Zapier security requirements, architectural guidelines, system design principles, and engineering best practices.

• Collaborate across various disciplines (Product Managers, Designers, Researchers) to help set quarterly roadmaps that will achieve business goals through engineering best practices.

• Actively recruit, onboard, and train new engineers at Zapier. This might involve tweaking the skills portions of interviews or writing better documentation.

• Keep in touch with customer needs by reviewing or participating in customer interviews, design reviews, sales calls, and user testing sessions.

• Be tenacious about the quality of our product and set up principles and practices that make sure we deliver highly polished experiences for our enterprise customers.

Compensation Range: NZ$187.8K - NZ$281.6K