Senior Operations Manager (Platform)

| Greater LA Area

ServiceTitan’s Senior Operations Manager is an integral, highly-visible role to ensure the success of the Platform team at ServiceTitan. S/he will be able to identify process inefficiencies, develop and implement plans for improvement, and also produce insightful reporting and analyses. This individual has a well-rounded background, drawing key elements from roles such as Operations, Analytics, and Project Management. We are looking for a candidate who is highly data-driven and motivated to optimize processes, ensure data integrity, and support the overall growth of the team with the appropriate infrastructure across people, process, and technology. Must have an aptitude for data analysis and research, digging deep into drivers, variances, and demonstrating success in using analytics to drive business impact.

What you'll do:

  • Develop a deep understanding of the key business drivers, establish cause & effect, perform analyses, and communicate key findings to various stakeholders to facilitate data-driven decision making
  • Implement scalable operational processes and integrated systems to drive team efficiency, accurate reporting (recurring weekly updates as well as executive-level reporting), and visibility across the entire department
  • Own all KPI data sources and reporting for the Platform team, ensuring data integrity and business needs are being met efficiently
  • Analyze internal and external data for anomalies, trends and opportunities for improvement
  • Own communication of new processes and procedures and ensure effective adoption by internal stakeholders (e.g. preparing clear documentation, facilitating training sessions as needed, etc.)
  • Guide existing and future Platform Operations team members while maintaining a high-performing and data-driven environment
  • Work with Platform Management regularly to address our business needs efficiently and identify gaps/opportunities to evolve processes with a focus on scalability

What you'll need:

  • 7+ years of relevant work experience, e.g. business operations, analytics, etc. preferably in a SaaS environment
  • Proven track record of designing and implementing process improvement and reporting projects to the finish line
  • Proven ability to gather and understand business requirements, then translate them to effective use of applications
  • Confidence in advocating best practices and experience implementing them
  • Excellent technical skills to surface insights quickly, with the interpersonal skills to communicate those insights in a way that persuades action
  • Excellent Excel and financial modeling skills including experience with BI tools required; strong proficiency in SQL a plus
  • Experience with Salesforce.com required
  • Monitor all metrics, streamline processes, are they doing the right things
  • Give really proactive recommendations and implement them in a timely manner
  • Operational system experience. Understands systems. Knows how to gather requirements from the team, be the central point to the SFDC team.
  • Find gaps in performance, processes

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.
Inc 5000 - Best Workplaces 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies to Work 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017 
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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