Oh Snap!
This job is no longer active - but you can still view the details below.

Director, Program Management (Growth)

| Greater LA Area

We formulate, build, launch and run new ServiceTitan business lines. The Growth team is integral to the success of ServiceTitan's valued customers, as we enable process improvement through technology integrations with key ServiceTitan partners. We build cutting edge solutions in Marketing, Financial Technology (FinTech), Internet of Things (IoT), etc. to empower contractors to take the next leap forward in streamlining technician interactions with the homeowner. Think of us as a start-up within a start-up. We are extremely ambitious in expanding revenue in thoughtful ways and contributing to the overall company growth. We are looking for talent and passionate and future Titans that are entrepreneurial, love technology and want to help our customers maximize their potential.

Director, Program Management (Growth)

The Director, Program Management is an integral, highly-visible role contributing to the success of the Growth team at ServiceTitan. S/he will be responsible for leading internal enterprise-wide projects and programs led by the Growth team, managing multiple initiatives and ensuring outcomes are aligned with the goals and commitments of the department.

This individual has a well-rounded background, drawing key elements from roles such as Consulting, PMO, and Operations/Analytics, and can develop effective program management frameworks oriented toward driving results. We are looking for a candidate who is highly organized, data-driven and can facilitate effective decision-making cross-functionally.

What you'll do:

  • Assemble and organize cross-functional teams to effectively execute assigned projects. This includes managing meeting cadence and driving cross-team interactions.
  • Create detailed work plans which identify and sequence the activities needed to successfully complete the project with expected impact.
  • Establish goals and ensure there is a common understanding of the scope and objectives.
  • Develop a deep understanding of the key business drivers, establish cause & effect, perform analyses, and communicate key findings to various stakeholders to facilitate data-driven decision making
  • Implement scalable operational processes to drive team efficiency as well as management reporting (recurring weekly updates as well as executive-level reporting).
  • Own communication of new processes and procedures and ensure effective adoption by internal stakeholders (e.g. documentation, roll-out strategy, etc.)
  • Work with Growth Management regularly to address our business needs efficiently and identify gaps/opportunities to evolve processes with a focus on scalability

What you'll need:

  • 8+ years of relevant work experience, e.g. Consulting (Management or Technology Strategy), Program Management, etc., preferably in a SaaS environment
  • Solid, recent, and demonstrable experience managing medium to large projects in a fast-paced/dynamic tech environment, which requires collaboration across groups and levels
  • Proven track record of designing and implementing process improvement and reporting projects to the finish line
  • Proven ability to gather and understand business requirements, then translate them to effective use of applications
  • Confidence in advocating best practices and experience implementing them
  • Effective presentation and facilitation skills to cross-functional and cross-level audiences
  • PMP certification a plus

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

More Jobs at ServiceTitan Inc.53 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Project Mgmt
new
Los Angeles
Design + UX
new
Los Angeles
Marketing
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Product
new
Los Angeles
Design + UX
new
Los Angeles
Marketing
new
Los Angeles
Product
new
Los Angeles
Operations
new
Los Angeles
Data + Analytics
new
Los Angeles
Finance
new
Los Angeles
Product
new
Los Angeles
Data + Analytics
new
Los Angeles
Product
new
Los Angeles
Design + UX
new
Los Angeles
Operations
new
Los Angeles
Product
new
Los Angeles
Operations
new
Los Angeles
Sales
new
Los Angeles
Finance
new
Los Angeles
HR
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Los Angeles
Finance
new
Los Angeles
Operations
new
Los Angeles
Data + Analytics
new
Los Angeles
Data + Analytics
new
Los Angeles
Operations
new
Los Angeles
Operations
new
Los Angeles
Operations
new
Los Angeles
Operations
new
Los Angeles
Data + Analytics
new
Los Angeles
Finance
new
Los Angeles
Data + Analytics
new
Los Angeles
Product
new
Los Angeles
Developer
new
Los Angeles
Product
new
Los Angeles
Developer
new
Los Angeles