Ad Product Quality Analyst
We are looking for a monetization-focused Product Quality Analyst to join Team Snapchat. As a member of the Ad Product Quality team, you will be responsible for advancing Snapchat’s advertising business by identifying opportunities to improve the quality of our current or future monetization product offerings. Working from our Los Angeles, CA headquarters, you will become the internal voice of our customers by bringing product expertise and a specific understanding of the challenges our advertisers face to our cross-functional partners on the Engineering, Product, Sales, and Support teams. As a Product Quality Analyst, you will reinforce your product knowledge by serving as our team’s subject matter expert and point of contact for specific product domains, attaining expertise that you will use to help us make better decisions about our ad products.
What you'll do:
Serve as a general expert on Snapchat’s ad product suite
Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience across a variety of touch-points and data sets Snapchat can access
Diagnose and troubleshoot technical issues that prevent customers from executing campaigns on our ads platform, and communicate resolution to customers
Partner with Product and Engineering to implement impactful customer experience improvements in existing products, and ensure that new product launches are high quality and low risk
Partner with our In-Market, Product Marketing, and Sales teams to collect customer feedback and identify opportunities to improve our products
Educate and train internal Sales and In-Market teams on campaign management strategies and performance improvements based on advertiser goals
Inform, influence, and execute new quality strategies and tactics using sound analysis and impact metrics to support your positions
Minimum qualifications:
Bachelor’s degree in business, economics, engineering, marketing, or related areas of study
3+ years post-collegiate work experience or equivalent internships in advertising, technology, or other related industry
2+ years SQL experience
Preferred qualifications:
Excellent verbal and written communication skills, with high attention to detail
2+ years of Ad Operations or advertising-related technical troubleshooting experience working with Fortune 500 advertisers
2+ years working with Zendesk or other ticketing systems
Understanding of programmatic ad buying, auction marketplace dynamics, tracking pixels, and third-party measurement tools
Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Looker, Tableau, etc.)
Familiarity with Javascript/HTML5/CSS3/Python