Engineer 2

Position Summary: 
Performs general maintenance and repair throughout the hotel requiring certification or proficiency in one or more areas of hotel maintenance and repair such as painting, maintenance and/or carpentry.  Specific work areas are assigned to each team member based on skill level, experience, and business need. Keeps accurate records on assigned tasks.

Primary Responsibilities/Essential Functions: 

• Responsible for performing general repairs in and around the hotel requiring expertise or proficiency in painting, carpentry, or maintenance.  Performs general level maintenance and repairs based on individual's certification/proficiency, ability, experience, skill level and training. Works in any areas requiring assistance as assigned and based on business need.  Repairs include carpentry, mechanics, plumbing, minor electrical, refrigeration repairs, finish work, HVAC repairs, etc. Escalates unresolved issues to other engineers or management as needed to complete repairs and provide high level of guest satisfaction. 
• Resolves guest complaints within scope of authority, otherwise refers the matter to management.  Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.  Responds to guest and internal requests for service/repair as assigned. 
• Uses computer to receive work orders and record work performed.  Keeps timely and accurate records.   
• Performs preventive maintenance on tools and maintains all tools and equipment used in performance of the job.  Keeps tools orderly and in good working order. 
• Inspects, maintains, repairs, and replaces parts found throughout the property, such as machinery, repair/cleaning of drains, replacing light bulbs and filters, etc. 

Other Responsibilities/Supportive Functions: 

• Assists with response during emergency crisis to ensure operational support areas are covered to provide excellent customer service. 
• Assists other engineers with maintenance and repairs as needed.  Provides basic instruction to other engineers as needed. 
• Identifies needed parts, supplies, tools, and materials needed to minimize unneeded down time. 
• Notifies management of major system/building problems or failures and unanticipated maintenance needs. 
   

Qualifications (relevant experience, education, and training): 

• Vocational schooling, military training, certification and/or proficiency required in one or more of the following areas:  maintenance, painting or carpentry.   
• Two years related experience required, preferably in a similar work environment. 
• Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.  Must demonstrate positive attitude and professional demeanor. Requires general communication and interpersonal skills and commitment to a high level of guest satisfaction. 
• Requires ability to perform basic math skills such as addition, subtraction, multiplication, and division.  
• Requires basic computer skills and ability to use computer systems used at the property. 
• Completes required training as scheduled. 
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. 
• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.  Work schedules will include working on holidays, weekends, and alternate shifts.   
• Proper use and knowledge of various types of tools and equipment used in hotel maintenance and repairs.    
• Must maintain a clean and appearance and professional demeanor