The Engagement Manager will manage client relationships, drive business development, and facilitate platform integration while collaborating with sales and operations teams to ensure customer success.
Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo has raised over $200M in funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.
We are looking for an experienced Engagement Manager who is passionate about helping businesses succeed and meet their immediate staffing needs. The Business Operations team at Wonolo is the oil that keeps the gears turning throughout the lifecycle of a Wonolo customer. You will join a mission-driven team dedicated to shaping the future of work responsible for nurturing long-term relationships, identifying ways to expand collaboration, and finding creative opportunities to make our partners across a number of verticals successful including but not limited to distribution/logistics, hospitality and business services.
In this role, you will build meaningful relationships and serve as a trusted advisor to the key users of our platform. You will also proactively identify and pursue new business opportunities through hands-on, in-market relationship building and consultative sales activities. You will provide timely product insights and training to our key users to ensure adoption and growth of our platform within the customer’s business. This role will have a stronger emphasis on business development and field-based sales engagement within the Los Angeles and Inland Empire markets.
This job is based in Los Angeles, CA and is a hybrid role of being in-market visiting customers (primarily in the Inland Empire area) as well as remote work. Candidates must reside within a commutable distance (ideally within 40 miles) from the Inland Empire area to enable regular onsite visits with customers. Travel will also be required to other parts of California (i.e. Northern California) for customer meetings.
We welcome qualified candidates located in Los Angeles Area, and willing to be onsite.
- Drive growth by identifying, qualifying, and closing new business opportunities within your market.
- Build relationships through frequent in-person meetings (2–4 days per week) across Los Angeles and the Inland Empire areas.
- Occasionally travel to Northern California and other state markets (1-2x per month) for customer meetings and business development.
- Partner with customers to integrate Wonolo into their workforce operations and expand account usage.
- Manage and grow a defined book of business through proactive engagement and consultative account management.
- Lead key customer touchpoints including kick-offs, reviews, and regular check-ins, to uncover opportunities and reinforce value.
- Collaborate with Sales, Operations, and Product teams to deliver an exceptional customer experience.
- 4-6+ years of account management, consultative business development experience or outside sales/BDR/SDR experience, preferably experienced in staffing or marketplace technology environments
- Experience building large enterprise client relationships while also discovering and closing revenue-generating opportunities
- Experience selling into or supporting clients in light industrial or HR/procurement organizations
- Experience with software tools such as Microsoft or Google Suite, Slack, Zoom etc.
- A self-starter with strong organizational, analytical, and communication skills (both written and verbal)
- Located in Los Angeles, and ability to travel to client sites frequently within the Inland Empire region as well as other parts of California for business travel
If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.
- Staffing experience
- Experience with 2-sided marketplaces
- Start-up experience
- Experience using Salesforce
- Experience using Business Intelligence (BI) Tools (extra points for Looker experience)
The expected pay range for this position is $120,000 - $140,000 OTE (base ranging $84,000-98,000, commission ranging $36,000-42,000). Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, and years and depth of relevant experience. Additionally, this role is currently eligible to participate in Wonolo’s equity plan as well as a range of health and wellbeing, retirement savings, and other benefits within a holistic total rewards offering.
- The opportunity for growth in a mission-driven and well-funded start-up
- Meaningful equity
- We pay 100% of the medical/dental/vision insurance premiums for you
- Generous parental leave plan
- Cell phone reimbursement and company laptop
- Retirement plans as well as life and disability insurance
- Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses
- We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy
- Team outings, happy hours, company off-sites, and more!
Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more.
We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.
Learn more about us:
Wonolo raises $140M to continue supporting over 1 million laborers and front-line workers
Wonolo is one of Glassdoor's best tech companies to work for in 2021
Why G2 Venture Partners Invested in Wonolo
Yong Kim (CEO) on why he's passionate about empowering the in-demand workforce
Commitment to Diversity, Inclusion, Equity, and Belonging
Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We know that diverse backgrounds, perspectives, and experiences make for the best teams, and help to drive high performance. We strive to ensure that our team represents different cultures, perspectives, and backgrounds, as these empower our team to come together to make the best decisions and the biggest impact.
Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups. Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
Wonolo Privacy Statement
By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.
Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.
Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings, email alias, Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes.
Top Skills
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What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
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