Engagement Manager

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Senior Engagement Manager

Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is the one who empowers imagination with intelligence. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work® Institute and recognized as a ‘Cool Vendor’ and a ‘Vendor to Watch’ by Gartner.

Please visit Fractal | Intelligence for Imagination for more information about Fractal.

Position Overview: 

Fractal is seeking an experienced and highly influential Senior Engagement Manager. This is a client facing role where you will be a key strategic partner to clients across multiple functional areas ex. Marketing, engineering, analytics & user experience, using data to shape the future of our client’s products & services.

You will be responsible for defining and analyzing metrics that measure success, conducting deep-dive analyses to uncover critical insights and opportunities, and driving a culture of data-informed decision-making. You shall also play the role of a strategic AI & Analytics advisor to the clients, a role in which you would help bring the best of thinking on AI, Engineering and Design to our client’s workstreams and help identify solutions to the problems. 

The ideal candidate is a master of their craft, possessing deep technical skills combined with strong business acumen, ability to translate complex data into a compelling narrative that inspires action and drives product strategy, and the operational expertise to run a globally distributed delivery team.  

Role & Responsibilities:  

• Delivery Excellence - Guide team to ensure implementation of delivery best practices   
• Client Management: Liaise between the clients & Fractal team, for gathering analytics requirements and managing the quality of delivery  
• Business overview - Help the team understand business context and map the analysis back to business problem   

• Storyboarding & Problem Solving - Lead in problem solving for all projects, ensure first principles thinking is applied  

• Standardization - Implement usage of standard template for all analysis (Excel, Presentations, dashboards), project plan, dashboard development docs etc.  

• Accuracy - Be accountable for the correctness of output  

• Timeliness - Ensure timely completion of projects with regular updates, and escalations / recommendations if timelines are going to be missed.   

• Communication - Coach and guide the team to share summarized observations and insights  

• Documentation - Ensure the preparation of analysis documents, BRDs, scoping documentation, presentation decks, code check-ins, consistent code formatting, etc.  

• Consulting excellence: Co-own business/ success with the client  

• Outside in perspective: Bring outside in perspective to projects being delivered (ex. Impact of AI on Content creation, Impact on AI on Product growth)  

• Business ownership: Showcase end to end ownership of client’s business problem, showcase thinking beyond immediate focus areas for the client   

• AED Led solutioning: Expand footprint by bringing in AI, Design and Engineering workstream to the pod  

• AI - Leverage ML / AI / Gen AI based solution approaches to elevate the quality of solutions  

• Engineering - Help the team adopt engineering best practices around data design, pipeline design, code quality, code check-in etc.  

• Design - Leverage design thinking and behavioral science based approaches  

• Productivity & Utilization - Strategically partner to increase the productivity of the team   

• Improve processes, anticipate requirements, and develop and implement solutions  

• Ensure appropriate utilization of team member’s time across teams to maximize productivity  

• Manage weekly / monthly workstack by allocating projects, developing and monitoring the implementation of project plans, and optimizing bandwidth across the team  

• Team Management - Performance management and Engagement  

• Collect regular performance feedback and be responsible for the training and coaching of the team based on the performance feedback provided  

• Ensure each feedback is acknowledged, and a remedial plan recommended and actioned if areas of improvement are flagged  

• Ensure high engagement to maximize retention  

• Business Continuity - Ensure business continuity in case of unforeseen circumstances   

• Facilitate analytics continuity by planning, managing and communicating leaves, backups during leaves, and exit / onboarding transitions with no/minimal impact on operations.   

• Create onboarding documents for new hires that enlist the process to get their access enabled and complete their KT within 3-5weeks from joining.  

• Periodic Updates - Provide regular updates on progress, future plan, blockers, risks etc  

• Create and update documents that tracks weekly / bi-weekly/ monthly updates for the projects delivered and share with key stakeholders on regular basis  

• Share weekly documented updates to client stakeholders over an email  

• Growth enablement-   

• Ensure project work is marketable using case studies & demos (where applicable) such that each project / workstream should have a case study  

• Lead development of new solutions through POVs during QBRs and other mediums  

Qualifications & Experience: 

• Minimum 10 years hands on experience in running data analytics projects, project management, client relationship management & people management within AI/Data Analytics services industry 
• Hands on experience with SQL, Python, Tableau and other similar industry leading data and analytics resources 
• Strong analytical/ logical thinking skills and clarity of thought 
• Clear & articulate communication with senior executives 
• Enable and demonstrate innovative thinking and inspire innovative action 
• Exhibit a commitment to be a team player with a flexible “can do” attitude and strong interpersonal skills; be a Self-Starter; Very proactive; Takes accountability and ownership 
• Possess cross-cultural/geographical sensitivities 
• Minimum 5 years of experience working in TMT data and analytics consulting, understands data landscape and value creation through consulting services for TMT 
• Have experience working with any of large TMT companies 
• Education: Bachelors / Master’s degree in Engineering, Business, Economics/ Statistics or equivalent 

Nice to have:

• Embed Artificial Intelligence & Machine Learning in all projects & proposals 
• Cross-learn and collaborate to demo solutions to other clients 
• Design mock-ups for the solutions – visualizations/solution approaches 
• Share status updates every week in a standard format; Share minutes of meetings with clients & offshore team after every meeting 
• Raise flags to clients in case of failure to meet dependencies 

Pay:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range is: $132,000 - $180,000. In addition, you may be eligible for a discretionary bonus for the current performance period.

Benefits:

As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time.  You will be eligible for benefits on the first day of employment with the Company.  In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms.   The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take the time needed for either sick time or vacation.

Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!