Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
As an Enablement Project Manager, you’ll utilize your strong project management skills and change management experience to drive product proficiency across our customers, partners, and employees. This role is critical to ensuring that when Toast ships new products and platform changes, customers and Toasters actually know how to adopt them, support them, and get value from them.
You'll partner closely with Product, Product Marketing, and downstream enablement teams, including Care, Onboarding, Customer Success Managers, Learning Design, Knowledge, and Training, to plan and coordinate the readiness work behind every launch.
About this roll* (Responsibilities)
- Independently own launch readiness planning for a portfolio of moderately complex, multi-team product launches, from initial scoping through close: partner with Product Managers to identify downstream impacts, tier each change based on customer and Toaster impact, and build the enablement plan a launch needs to succeed.
- Build strong cross-functional relationships with Care, Onboarding, Customer Success Managers, Learning Design, Knowledge, and Training, and become a reliable source of knowledge for the product area you support.
- Identify gaps in project scope or launch plans, align stakeholders on any changes, and surface issues before they escalate. Apply root-cause analysis to understand why a launch is at risk, and bring data-backed recommendations to your manager and stakeholders.
- Lead recurring cross-functional project syncs, adapting your communication style for technical and non-technical audiences, and proactively share data on launch health
- Define success metrics for each launch and track impact and monitor for confusion or support gaps after go-live, using what you learn to close gaps and improve how future launches are planned.
- Deliver launches on time with minimal oversight, and produce a project evaluation or retrospective the team can use to improve future launches.
- Look for opportunities to use AI and other tools to work more efficiently and raise the quality of your output, bringing new ideas and approaches to the team.
Do you have the right ingredients*? (Requirements)
- 5+ years experience in Project Management, Product Enablement Operations, or Product Management in a fast-paced, high-growth, and high-output environment
- Comfortable using AI-assisted tools to work more efficiently, with curiosity about how new technology can improve project execution and outcomes
- Ability to manage and prioritize multiple large, cross-functional projects, deliverables, and competing priorities in a fast-paced, ever-changing environment with a track record of success.
- Proven ability to effectively manage senior level stakeholders, and hold partners to requirements and timelines in a fast change velocity environment.
- Ability to analyze requests and recommend the right solutions for complicated business needs. Excel at gaining buy-in across multiple departments. Keen ability to showcase the impact of your work upon completion.
- Experience and proficiency with various project management tools (e.g., Asana, Google Suite, Jira)
- Formal project management training or certification (e.g., PMP, CAPM) is a plus.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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