EMR Integrations Manager

About Us:

Ambience Healthcare is the leading AI platform for documentation, coding, and clinical workflow, built to reduce administrative burden and protect revenue integrity at the point of care. Trusted by top health systems across North America, Ambience’s platform is live across outpatient, emergency, and inpatient settings, supporting more than 100 specialties with real-time, coding-aware documentation. The platform integrates directly with Epic, Oracle Cerner, athenahealth, and other major EHRs. Founded in 2020 by Mike Ng and Nikhil Buduma, Ambience is headquartered in San Francisco and backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, Kleiner Perkins, and other leading investors.

Join us in the endeavor of accelerating the path to safe & useful clinical super intelligence by becoming part of our community of problem solvers, technologists, clinicians, and innovators.

The Role:

The mission of an EMR Integrations Manager is to create a seamless user experience between Ambience and our client’s Electronic Medical Records. As an EMR Integrations Manager, your mission will be to ensure that your specific clients are guided through our technical setup and receive expert-level support. You will be tasked with guiding five or more concurrent clients through our integrations and providing technical support along the way. You will also partner with our product and engineering teams to work through net new automations and technical integrations related to new products and features.

What You’ll Do:

• Lead the strategy and execution of successfully integrating Ambience into healthcare organizations' EMR systems.

• Operate as the primary technical point of contact for client implementations

• Manage five or more concurrent technical deployments of our solution to clients, including integrations and workflow project planning, execution, and technical support.

• Continuously assess and improve integration methodologies for efficiency and effectiveness, while working with the Ambience engineering and product teams on new solutions for new features and products.

• Partner with our Care Transformation teammates to create and execute on a comprehensive client implementation journey from end-of-sales to a forever partnership.

• Create a white-glove experience for our clients that is specifically informed by their needs and our ability to create lasting value for providers, patients, and administrators.

• Drive implementation excellence and thought leadership for our internal team, creating and trialing new ideas to help us better serve our clients.

Who You Are:

• You have 5+ years of experience in an integrations, technical project management or solutions engineering role at a B2B software company in Healthcare.

• You have 2+ years of experience working for Epic in an integrations-centered role, OR integrating external solutions into Epic via Smart on FHIR integrations.

• You are an exceptional oral and written communicator with a track record managing successful client-facing integration projects.

• You are able to manage several concurrent projects with multiple stakeholders at the same time, prioritizing the highest leverage areas across each to ensure success.

• You have experience managing ambiguous and complex environments in healthcare and solving difficult problems using first-principles thinking.

• You thrive in a mission-driven, entrepreneurial environment, valuing collaboration, kindness, and effective decision-making in high-complexity situations.

• You have demonstrated the ability to own the execution of ideas from inception to successful outcomes, coordinating internal and external stakeholders through proactive communication.

Pay Transparency

The base compensation for this role is approximately $140,000–$165,000 per year, excluding equity or bonus targets. We’ve intentionally allocated a wider range so that candidates have more flexibility to choose the desired cash/equity split that works for them. Philosophically, we lean towards generous equity grants so that our team truly gets to share in the impact they create.

Are you outside of the range? We encourage you to still apply: we take an individualized approach to ensure that compensation accounts for all of the life factors that matter for each candidate.

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Being at Ambience: 

• An opportunity to work with cutting edge AI technology, on a product that dramatically improves the quality of life for healthcare providers and the quality of care they can provide to their patients

• Dedicated budget for personal development, including access to world class mentors, advisors, and an in-house executive coach

• Work alongside a world-class, diverse team that is deeply mission aligned

• Ownership over your success and the ability to significantly impact the growth of our company

• Competitive salary and equity compensation with benefits including health, dental, and vision coverage, quarterly retreats, unlimited PTO, and a 401(k) plan

Ambience is committed to supporting every candidate’s ability to fully participate in our hiring process. If you need any accommodations during your application or interviews, please reach out to our Recruiting team at [email protected]. We’ll handle your request confidentially and work with you to ensure an accessible and equitable experience for all candidates.