Sr. Director, Operations Communications (Remote)

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday).
This requirement does not apply to support specialist positions.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
The Sr. Director, Operations Communications is a strategic and operational leader responsible for overseeing all aspects of print and digital communications delivery. Reporting to the Managing Director of Shared Services, this role ensures the seamless execution of Operations communication events, including tax forms, statements, and client notifications. The Senior Director leads cross-functional planning for peak service periods, drives operational excellence, and aligns communication strategies with business objectives.
Duties & Responsibilities:

• Responsible for all print production events - statements, tax forms, letters, postcards, and messaging, both hard copy and e-delivery streams.
• Responsible for all internal coordination and planning related to peak season and key service delivery events, including annual planning and preparation, coordinating across multiple functions to ensure success and business readiness, and execution to plan.
• Ensure achievement of short-term objectives while implementing strategies to achieve long term goals that generate value through revenue growth, improved client experience, and operational efficiencies to support continuous growth.
• Aware of competitors, the market, expansion opportunities and new industry standards and development. Apply insights into external competitive landscape in all aspects of decision making.
• Manages the financial performance of the business, ensuring alignment with organizational financial objectives to achieve company financial goals.
• Influences company business development strategy by partnering directly with Service Delivery teams, vendors and vendor management, product, development, infrastructure, and marketing.

Supervisory Responsibilities:

• Provides strategic direction and leadership to team members, fostering a positive and inclusive corporate culture.
• Manages the full lifecycle of talent acquisition, including recruiting, interviewing, hiring, and onboarding new employees.
• Oversee daily departmental operations, ensuring efficiency and alignment with organizational goals.
• Delivers timely and constructive performance feedback, supporting employee development and continuous improvement.

Preferred Qualifications
Education & Experience:

• 10+ years of leadership experience, including 5+ years overseeing operational divisions.
• Bachelor's degree in business, data science, communications, or related field.
• Demonstrated success in managing third-party vendor relationships, ensuring consistent achievement of KPIs and SLAs.
• Foundational knowledge of Six Sigma and Lean Six Sigma methodologies, with a strong track record of leading division-wide change initiatives.
• Ability to develop and leverage operational metrics to inform strategic decisions and drive execution.
• Experience in producing and executing 1-3-year strategic plans focused on operational transformation.
• Exceptional written and verbal communication skills, with a focus on collaboration and facilitation.
• Hands-on experience with technology platforms including CRM systems, Optical Character Recognition (OCR), Robotic Process Automation (RPA), and Business Process Management (BPM) solutions.

Skills & Abilities:

• Ability to build and motivate high performing teams
• Strategic leader who can align people and processes to meet business goals
• Uses data to drive decision making
• Understands the importance and skilled at bringing together key stakeholders
• Proficiency leading organizational and process management

Other Requirements:

• Travel approximately 20%
• Prolonged periods of sitting at a desk and working on a computer

Compensation & Benefits
$160,000-$190,000 per year