Employee Relations Partner (Largely Remote Role)

Pay Range: $105,000-115,000, plus annual bonus

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours

• Best-in-class well-being programs

• Annual, no-cost health assessment program Blueprint for Wellness®

• healthyMINDS mental health program

• Vacation and Health/Flex Time

• 6 Holidays plus 1 "MyDay" off

• FinFit financial coaching and services

• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service

• Employee stock purchase plan

• Life and disability insurance, plus buy-up option

• Flexible Spending Accounts

• Annual incentive plans

• Matching gifts program

• Education assistance through MyQuest for Education

• Career advancement opportunities and so much more!

The Employee Relations Partner coaches and counsel leaders and peers on performance management, employee development, and corrective action.  The ER Partner documents all employee relations activity per established protocols and escalates issues of high risk or high complexity to the Employee Relations Center of Excellence and serves as a trusted advisor providing guidance and support to those in Humar Resources.  The ER Partner’s support spans all disciplines of human resources and all geographic areas where Quest Diagnostics employees exist, requiring deep knowledge of processes, practices and employment policies and laws across all functions and geographies 

The ER Partner serves as escalation point for inbound inquiries received by telephone, warm transfers, electronically and in writing pertaining to employment policies and employee relations questions, issues and concerns that cannot be resolved at Service Desk. The ER Partner also provides information, interpretation, guidance and counseling to managers, employees and other Human Resources team members on moderately complex issues, employment policies, and laws, and recommends course of action as appropriate. 

The position is largely remote but requires the Employee Relations Partner to be near a Quest facility. Sites may include West Hills, CA, Sacramento, CA, Lenexa, KS and Wood Dale, IL.

• Provides consistent coaching, expertise, and consultation to internal customers in areas of behavior modification, conflict resolution, and disciplinary issues (including termination) in accordance with the values, policies and procedures of the Company 
• Provides support to managers and employees on moderately/high complex issues such as discrimination, harassment, and workplace violence. 
• Responds to general escalated compensation job change parameters, and demotions 
• Partners with other departments such as EHS to maintain a safe work environment consistent with company policy and state/federal regulations, or for corrective action to eliminate or minimize potential hazards. Also partners with Compliance on investigations and Benefits on issues related to LOA and RTW. 
• Advises managers and supervisors on performance evaluation, feedback and recognition techniques, and establishment of measurements and standards 
• Advises managers and supervisors on the alignment of employee performance plans with organizational goals, and the overall adequacy and quality of employee performance plans 
• Assists, counsels and educates managers and supervisors on federal and state employment laws, ensuring legal compliance 
• Investigates and resolves workplace issues, including claims of harassment, discrimination and employee performance. 
• Facilitates communication between employees, management, and other HR functions as appropriate 
• Assembles and reviews records, reports and documentation as necessary to conduct thorough investigations and establish the merits of a case, maintaining complete and thorough documentation per established protocols 
• Maintains current knowledge of policies, guidelines and employment laws across all regions and functions 
• May assist in researching, compiling documentation and developing responses for litigation or EEOC charges 
• Assists manager and supervisors in assessing requests for ADA accommodations not associated with approved leaves of absence 
• Works collaboratively with Centers of Excellence (CoE), HR Business Partners (HRBP) and/or other HR functional areas to resolve more complex complaints or issues.   
• Performs other assigned tasks or related work as required and as assigned 
• Maintains thorough and confidential centralized employee files and disciplinary/investigation files. 
• Maintains privacy and confidentiality of information, protects the assets of the Company, reports non-compliance and adheres to all applicable federal, state and local laws and regulations, and company policies and procedures. 
• Participates in or leads functional and cross-functional process improvement initiatives and projects to drive the achievement of business results within the HR Service Center and/or client groups, with a focus on continuous improvement. 
• Serves as a mentor, providing guidance, support and advice to HR Generalists and ER Specialists in the service center, sharing expertise and knowledge on more complex issues 
• Provides callers with excellent, efficient, and courteous service. 

Required Work Experience:  

• 5+ years of employee relations experience, including familiarity with applicable state and federal regulations
• Experience supporting a large organization with a centralized HR model
• Experience in documenting Employee Relations issues in a case management system

Preferred Work Experience:  

Familiarity with CA employment law highly desired.

Knowledge:  

• Familiarity with HR systems, such as HRIS, HR Reporting, etc.  
• Possess thorough knowledge of human resources policies, principles, and practices 

Skills:  

• Ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action, exercising considerable judgment and discretion  
• Ability to effectively and thoroughly investigate and resolve employee issues of moderate complexity 
• Excellent interpersonal, verbal and written communication skills 
• Excellent attention to detail, problem solving, organizational and prioritization skills 
• Ability to deal with people in a manner which shows sensitivity, care, tact, and professionalism  
• Ability to prioritize, problem solve and apply critical thinking skills 
• Ability to effectively interact with a diverse population at all levels within the organization 
• Proficiency with Microsoft Office products (Excel, Word, Outlook, PowerPoint) 

Education

• Bachelor’s degree (Required)