Employee Relations and Training Manager (62189)

International Education Corporation is a leader in post-secondary education, and we are currently seeking an Employee Relations and Training Manager to join our Human Resources team. This is a 100% on-site role and works out of our corporate office in Irvine, CA.

Role Summary
The Employment Relations and Training Manager leads the programs that shape how employees and managers experience the organization. This role oversees employee relations, performance management, manager training, and new manager onboarding, ensuring leaders are equipped, supported, and aligned with company expectations. The ideal candidate is a trusted advisor who balances empathy with sound judgment and can build scalable people programs that strengthen culture and performance.

Key Responsibilities
Employee Relations
•    Serve as the primary contact for employee relations matters, offering guidance, conflict resolution, and coaching to employees and managers.
•    Conduct fair, timely investigations into workplace concerns, including harassment, discrimination, performance issues, and policy violations.
•    Write clear, comprehensive investigation reports that document allegations, timelines, evidence, witness statements, findings, and recommended actions.
•    Identify patterns and recommend proactive strategies to improve culture, engagement, and retention.
•    Partner with the legal department as needed.

Training & Development / Performance Management
•    Develop and deliver monthly manager training programs in areas such as communication, coaching, delegation, and conflict resolution.
•    Create practical tools, guides, and resources that help managers navigate people related responsibilities.
•    Evaluate training effectiveness and adjust programs based on feedback and evolving business needs.
•    Partner with cross functional teams to build a consistent, scalable onboarding curriculum for new leaders.
•    Monitor feedback from new managers and implement improvements to accelerate readiness and confidence in their roles.
•    Lead design, execution, and continuous improvement of the company’s performance management processes. Coaching managers on goal setting, feedback, performance conversations, and development planning.
•    Analyze performance trends and partner with leadership on talent planning and capability needs.

Other Duties
•    Create, update, and maintain company-wide policies and procedures to support compliance, clarity, and operational consistency.
•    Lead and support special projects that enhance HR programs, employee experience, and organizational effectiveness.
 

Qualifications
•    5+ years of experience in HR, People Operations, or a related field, with direct experience in employee relations and performance management.
•    Excellent communication, conflict resolution, and interpersonal skills, demonstrating an ability to earn trust and work successfully on a broad spectrum of employee relations issues.
•    Experience managing grievances and conducting investigations in a multi-site multi-state organization.
•    Strong knowledge of employment laws and HR best practices.
•    Experience designing and facilitating training programs.
•    Proven ability to write clear, objective, and legally sound investigation reports.
•    Thorough understanding of state and federal employment laws.
•    High attention to detail and ability to manage multiple, competing priorities simultaneously.
•    Ability to handle sensitive information with discretion and professionalism.
•    Comfortable working in a fast-paced environment.

IEC is an employee-owned company and we offer an exciting, fast-paced and dynamic work environment. In addition, full-time colleagues have a variety of benefits available that includes Medical, Dental, Vision, Life Insurance, Disability Coverage, a generously matched 401(k) plan, voluntary benefits and much more.

If changing students’ lives is also important to you, and you have the qualifications reflected above, we would love to hear from you!