Employee Listening and Experience Specialist, Senior

Your Role 

This role supports Ascendiun and related activities within the Ascendiun Family of Companies, as appropriate.   The Employee Listening & Experience team is responsible for delivering the Employee Listening program for the Ascendiun Family of Companies. The Employee Listening & Experience, Senior will report to the Senior Manager, Employee Listening and Experience. In this role you will lead key operational and analytical workstreams within our Engagement, Pulse, Lifecycle, and Onboarding programs to enable consistent, high-quality delivery across our Employee Listening and Experience programs. 

Your work will help transform employee feedback into meaningful insights that inform leadership decisions, improve employee experiences, and shape how listening programs evolve across the Ascendiun Family of Companies. At the same time, you will drive continuous improvement by identifying opportunities to streamline processes, improve operational effectiveness, strengthen quality controls, and help scale a growing Employee Listening & Experience function.

Your Work 
 

In this role, you will: 

• Lead defined operational workstreams across annual engagement, pulse, lifecycle, and onboarding programs, coordinating activities, timelines, dependencies, deliverables, and stakeholder communications with increasing independence.
• Own and continuously improve recurring operational processes, controls, documentation, and tracking, proactively identifying inefficiencies and opportunities to streamline workflows, strengthen quality controls, and increase consistency, efficiency, and scalability across Employee Listening & Experience programs.
• Prepare, validate, and analyze employee feedback data; develop recurring and ad hoc reports and dashboards; and conduct quality reviews to ensure accurate, timely, and audience-appropriate deliverables.
• Administer employee listening surveys and supporting systems, including survey configuration, employee data file management, reporting structures, access management, testing, troubleshooting, and ongoing platform maintenance.
• Manage stakeholder intake and intranet communications; respond to operational and data requests from partners; and translate business needs into clear reporting, analysis, process improvements, or program support solutions.
• Partner cross-functionally with stakeholders across People & Engagement, Communications, Technology, Workplace Experience, and other business teams throughout the Ascendiun Family of Companies to support successful program execution, resolve operational challenges, and drive continuous improvement.
• Develop and maintain enablement materials and employee listening resources, including training content, toolkits, reference guides, intranet pages, FAQs, process documentation, and onboarding communications; provide coordination and logistical support for onboarding working groups and day-one activities across office locations.
• Other duties as assigned.

Your Knowledge and Experience 

• Requires a bachelor’s degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree 
• Requires 5 years of prior relevant experience supporting employee listening, people analytics, HR operations, employee experience, survey research, or a comparable data- and operations-focused function.
• Requires strong analytical and problem-solving skills 
• Requires advanced knowledge of Employee Listening and Experience typically obtained through advanced education combined with experience. Practical knowledge of project management 

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.

About Blue Shield of California and the Ascendiun Family of Companies

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Ascendiun, we believe in a brighter future for healthcare. As the parent to a family of four innovative healthcare companies, we’re reimagining what’s possible. Ascendiun is guided by the goal of transforming a dysfunctional American health care system into one worthy of our family and friends and sustainably affordable for everyone.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, and showing empathy by understanding others’ perspectives. 
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. 

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail. 

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.