eCommerce Optimization Specialist

We’re Looking For An eCommerce Optimization Specialist to be responsible for ideating, testing, and driving performance of our main “branded” websites through A/B testing and personalization. You will also play a pivotal role in optimizing our eCommerce operations, enhancing efficiency, website usability, maximizing conversion rate, and overseeing improvements across various aspects of our websites that drive customer engagement.

Location: Remote

What You’ll Be Doing: 

• Become an expert on our branded websites including conversion metrics, customer behavior, and engagement.
• Help develop, implement and maintain an A/B testing strategy for our branded websites that leverages data and insights to improve customer experience and conversion rates.
• Increase revenue generated on branded websites by increasing customer engagement, cart sizes/AOV, frequency of purchases, account creation, and subscription-opt-in.
• Work closely with development, brand managers, and design teams to maintain an efficient pipeline of ideas that stay congruent with brand messaging, strategy, and goals.
• Continually look for ways to improve branded site experience, including but not limited to the customer account portal, subscription management, and PDP/PLP optimizations.
• Partner with UX to assess and enhance website performance, including site speed, user experience, navigation, etc to optimize customer experience.
• Create monthly and quarterly reports based on test results and other ongoing initiatives.

Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

• Proficiency in eCommerce platforms, analytics tools, and related technologies.
• Strong understanding of website content management systems, including Salesforce and Wordpress.
• Drive A/B testing strategy with an understanding of statistical significance.
• Data-driven and results-minded.
• Work efficiently within a fast-paced, results-driven environment.
• Ability to independently organize and implement several multi-step projects at once.
• Basic HTML/CCS proficiency a plus.
• Creative thinking, excellent organization skills and high attention to detail.
• Ability to build strong relationships with proactive follow-up.
• Must have a robust willingness to learn, support, and actively participate in the growth of the business.

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.
• Annual bonus
• We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career.
• 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.
• Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. Learn more.
• Reimbursements for a portion of personal cell phone and internet usage for eligible employees.
• Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career.
• Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $9 million to date.
• Potential for quarterly KPI bonuses.

The base salary range is $67,000 - $89,400, plus bonus potential.

The posted salary range in this job posting reflects data based on California's cost of labor analysis. This salary range is subject to change per state; please click here to find the pay differential in your state of residence if the role is remote. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geographical location.