Dynamics CRM – Business Analyst (Full Time)

First IT Solutions 

Required Technical Skill Set

Functional Proficiency on Microsoft Dynamics CRM 2011/2013. Experience in other CRM packages like Salesforce, Siebel a plus.

Total IT Experience :7-10 years 

Experience on Dynamics: CRM 4+ years 

Desired Competencies (Technical/Behavioral Competency)Must-Have

• Proficient on CRM Business Processes in Service management , Sales Force Automation and Marketing automation 

• Experience with Banking and Financial services customers a plus

• Excellent experience in working with business stakeholders and SMEs in gathering and documenting business and functional requirements including reporting and interface requirements

• Excellent experience in documenting use cases, business rules, business process workflows and high level wire frames

• Experience in maintaining requirement traceability matrix

• Excellent communication, documentation and articulation skills including giving presentations and demo to business and IT

• Experience of functional analysis, gap-fit analysis and functional support

• Analyze client’s business requirements for CRM, work with tech lead to perform Fit-Gap analysis and present functional solutions 

• Bridge between business and IT and guide development team on requirements and functional aspects

• Develop test scenarios, review and evaluate test cases for completeness and accuracy and perform functional testing of the implemented CRM system

• Assist business SMEs on user acceptance testing

• Experience in preparing end user training materials 

• Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective

• Client facing, assertive, excellent communication

Job Status: Full Time 

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