Dynamics CRM – Business Analyst (Full Time)

Reposted 10 Days Ago

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In-Office

Santa Clara, CA

Mid level

In-Office

Santa Clara, CA

Mid level

The Business Analyst will analyze client requirements for CRM, perform gap analysis, prepare documentation, and provide training, ensuring client satisfaction.

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Company Description

First IT Solutions

Job Description

Required Technical Skill Set

Must-Have

• Very proficient on CRM Business Processes in Sales Force Automation , Marketing automation and Service management functionality

• Extremely good understanding of Microsoft Dynamics CRM 2011/2013 product ( entities , workflows and configuration )

• Excellent in communication, documentation and articulation skills

• Experience of functional analysis, gap-fit analysis and functional support

• Exposure to Dynamics CRM technical aspects esp. Javascripting, Installation

• Analyse client’s business requirements for CRM, perform Fit-Gap analysis and present functional solutions

• Prepare and maintain Functional Requirements document and Functional design document

• Coaching and guiding the development team on requirements and functional aspects

• Functional testing of the implemented CRM system

• Provide end user training

• Ensuring excellent Customer Satisfaction from Requirements and CRM Functional perspective

• Client facing, assertive, excellent communication

Additional Information

Job Status: Full Time

Share the Profiles to mdanish(at)1stitsolutions.com

Contact: 703-349-1004

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Top Skills

Javascripting

Marketing Automation

Microsoft Dynamics Crm 2011

Microsoft Dynamics Crm 2013

Sales Force Automation

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