Lead strategy and execution for customer, partner, and internal training to drive onboarding, product adoption, and measurable outcomes. Build role-based curricula, scale asynchronous learning (LMS, video, interactive), embed enablement in product release readiness, and hire/manage a small instructional design team while ensuring KPIs, governance, and certification programs.
Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
For more information, visit arcadia.io.
Why This Role Is Important to Arcadia
The Director of Training & Enablement is responsible for shaping how customers, partners, and employees learn, adopt, and drive outcome improvement through the Arcadia platform. This role operates as the highest-level authority for product and domain training strategy and education at Arcadia, driving programmatic rigor, influencing go-to-market strategy impacting both sales and existing customer experience, and ensuring enablement directly supports customer onboarding outcomes, product adoption, and measurable performance results.
This individual will lead Arcadia’s most complex training initiatives including new product education, serve as a strategic partner to executive stakeholders across Product, Customer Success, Growth and clinical leadership, and elevate enablement standards across the organization. Given the breadth of the role — spanning new customer onboarding, asynchronous learning infrastructure, product release readiness, internal team enablement, and certification programs — this position requires deep health IT domain expertise including Value-Based Care knowledge, instructional design acumen, strong operational discipline, and the ability to build and lead in a high-growth environment.
Reporting directly to the Chief Medical Officer, this role will lead education and be responsible for customer, partner and employee product competency. Healthcare technology is at an inflection point, and this role will be challenged to ensure that Arcadia’s customers are brought forward into work that leverages interoperability and automation.
Training and Enablement (Medical Economics expert), you will leverage your extensive, operational, experience in medical economics to tangibly shape some of our newest customer programs. Your expertise in value-based care, medical economics, including risk adjustment, cost management, network optimization, contract forecasting, will directly impact the effectiveness of our training programs, and customer adoption strategies.
What Success Looks Like
In 3 months
- Develop a deep understanding of the Arcadia platform, product roadmap, and existing training assets and gaps
- Establish relationships and credibility with key stakeholders across Product, Growth, Customer Success and Implementation
- Complete an audit of current customer onboarding and training programs, identify product training gaps, inventory educational delivery modes and deliver a prioritized enablement roadmap
- Define KPI’s for the Learning and Enablement area
- Begin embedding into the product release cycle to deliver training readiness
In 6 months
- Launch a new customer onboarding curriculum, with role-based learning paths for key user personas including the customer executive, quality lead, coding and documentation lead, care manager, and clinician user
- Drive measured improvement in asynchronous content quality, Learning Management System (LMS) engagement, and training completion rates
- Delivering training content concurrent with launch for at least one major product release
- Establish the Learning and Management function as a trusted partner to Customer Success on training-related barriers to adoption and customer health
In 12 months
- Be recognized as the internal and external authority on Arcadia platform enablement and user activation
- Oversee continued growth of the Arcadia Certified Professional program as a necessary credential for external users
- Demonstrate measurable impact on onboarding customers’ time-to-value reflected in platform adoption metrics
- Have built a durable, scalable training infrastructure consisting of an accessible content library and release readiness process
- Build and develop a high-performing team of 1–3 direct reports with clear roles and growth trajectories
What You'll Be Doing
- Design and own the end-to-end user onboarding experience for new Arcadia customers, from initial platform orientation through sustained adoption milestones
- Develop role-based curricula for distinct user personas: clinical staff, care managers, payer analysts, health system administrators, and executive stakeholders
- Partner with Implementation and Customer Success to align training delivery with go-live timelines and post-launch success metrics
- Build and own Arcadia’s certification programs, including the Arcadia Certified Professional pathway, expanding credentialing across customer and internal audiences
- Coordinate training delivery at customer-facing events including Arcadia’s annual Aggregate conference
- Transition the Training & Enablement function to an AI first offering, leveraging LLMs and NLP user interfaces to support comprehensive yet personalized training journies for users
- Lead development of a scalable library of asynchronous learning materials: video tutorials, interactive walkthroughs, knowledge base articles, and role-based learning paths
- Own the Learning Management System strategy and administration — platform optimization, content architecture, learner experience, and reporting on engagement and completion
- Apply instructional design best practices to translate complex healthcare data workflows into clear, durable learning content
- Establish version control and content lifecycle governance to keep materials current through rapid product iteration
- Serve as the training and enablement lead embedded in the product release cycle, participating in roadmap reviews and LA-to-GA readiness processes
- Coordinate end-user V&V testing and develop feature enablement content deployed concurrent with or ahead of customer-facing launches
- Develop deep, hands-on functional knowledge of the Arcadia platform across data ingestion, population health analytics, quality reporting, and Arcadia Vista
- Stay current on the value-based care landscape — CMS programs (MSSP, ACO REACH, LEAD, ACCESS, Medicare Advantage), quality reporting programs, and payer/provider dynamics — so training content reflects real customer use cases
- Demonstrate deeply credible understanding of customer clinical and operational workflows, including how users interact with EHRs, care management tools, and other third-party systems alongside Arcadia
- Conduct user research and workflow shadowing to continuously ground training design in real-world context and surface product feedback
- Build and deliver internal enablement programs that keep Arcadia’s customer-facing teams current on platform capabilities, new products, and the evolving VBC landscape
- Develop onboarding programs for new hires in Customer Success, Implementation, and other operational roles, applying the Arcadia Certified Profession designation and ensuring fast time-to-productivity
- Support continuing education across the broader operations organization
- Hire, develop, and manage a small team of instructional designers and/or training specialists (1–3 direct reports, with runway to grow)
- Define and track KPIs across training engagement, completion rates, certification attainment, and correlation to customer adoption and retention
- Build scalable operational processes for training content production, review, approval, and deprecation
Customer Onboarding & User Education
Asynchronous Learning & Content Development
Product Partnership & Feature Release Readiness
Domain Fluency & Workflow Intelligence
Internal Enablement
Team Leadership & Operations
What You'll Bring
- 10+ years of experience in training, customer education, or enablement roles, with at least 5 years in enterprise health IT or SaaS healthcare platforms
- Proven dual track record in both internal team enablement (onboarding and continuing education for large CS or operations organizations) and external customer training programs
- Health IT platform depth: direct experience with clinical or analytics software in the payer or provider space (e.g., EHR platforms, population health tools, care management systems, analytics platforms)
- Value-based care fluency: working knowledge of VBC models, CMS quality programs, MSSP/ACO structures, and the clinical and financial workflows that drive customer use cases at Arcadia
- Instructional design expertise: demonstrated ability to build asynchronous learning content using modern authoring tools (Articulate, Camtasia, or equivalent) and administer LMS platforms at scale
- Release management experience: familiarity with Limited Availability-to-General Availability readiness processes, end-user Verification & Validation testing, and coordinating training delivery alongside product launches
- Operational discipline: a track record of building and running programs with rigor — governance, KPIs, process documentation, and continuous improvement
- Player-coach leadership: comfortable setting strategy and personally executing while building and developing a small team
- Communication range: able to tailor content and messaging for clinical, analytical, operational, and executive audiences
Would Love for You to Have
- Background in clinical informatics, health services, or direct clinical practice
- Experience running large-scale customer training events or user group conferences (e.g., Training Day programming at a multi-day customer conference)
- Familiarity with SCORM/xAPI standards and enterprise LMS administration
- Experience at a high-growth health IT company navigating rapid product expansion
- Experience using AI tools to enhance content development, learning personalization, or training workflow efficiency
What You'll Get
- Opportunity to shape impactful training programs in a rapidly evolving healthcare environment
- Engagement with cross-functional teams in a mission-driven company transforming healthcare
- Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
- A flexible, remote friendly company with personality and heart
- Employee driven programs and initiatives for personal and professional development
- Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
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