At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.
- Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
As we continue to grow and scale rapidly, we are seeking a seasoned Director of Revenue Accounting to lead our revenue operations and ensure accuracy, integrity and compliance across all revenue-related activities.
What You’ll Do
Reporting directly to the Corporate Controller, you’ll be the strategic and operational leader responsible for end-to-end revenue processes. You will partner closely with Finance, Sales, Legal, and Operations to support our SaaS and consumption-based business model, ensure compliance with ASC 606, and support IPO readiness efforts. The Director of Revenue Accounting will report to the Corporate Controller.
Duties and Responsibilities:
- Own and manage the monthly revenue close process, ensuring timely and accurate reporting under US GAAP (ASC 606).
- Drive accounting policies and documentation related to complex SaaS and consumption-based revenue arrangements.
- Serve as the internal subject matter expert on revenue recognition; analyze contracts and pricing models for revenue impact.
- Lead the implementation and optimization of scalable revenue operations processes and systems (e.g., CPQ, billing, ERP integrations).
- Support external financial audits, including preparation of PBCs and coordination with auditors.
- Play a key role in IPO readiness activities, including SOX controls, technical memos, and audit committee reporting.
- Partner cross-functionally with FP&A, Sales Ops, and Legal to ensure contract compliance and alignment with revenue strategy.
- Build, mentor, and lead a high-performing revenue accounting team.
What we’re looking For
- Bachelor's degree in Accounting or Finance; CPA required.
- 10+ years of progressive accounting experience including:
- 3+ years in a leadership role in revenue accounting
- Big 4 public accounting experience
- SaaS industry experience (required)
- Start-up and/or IPO readiness experience (strong plus)
- Expert knowledge of ASC 606 and ability to apply technical guidance to evolving business models.
- Hands-on experience with consumption-based or usage-based billing and revenue models.
- Strong operational mindset: able to streamline processes and implement systems that scale.
- Excellent communication skills and ability to influence cross-functional stakeholders.
- Experience with systems such as NetSuite, Salesforce, Zuora, RevPro or other revenue automation tools.
- Track record of building teams and processes in high-growth environments.
- Exposure to international operations and multi-entity consolidations.
Work Environment and Physical Requirements:
Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.Top Skills
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