Director of Outlets

Description

Thank you for your interest in joining Hotel Californian, part of Foley Entertainment Group. We are passionate about creating extraordinary experiences. Hotel Californian is Santa Barbara's iconic and friendly luxury destination, where coastal elegance meets modern California style. Located at the crossroads of beautiful State Street and the vibrant Funk Zone, our Forbes-rated hotel offers exceptional accommodations, delectable dining venues & wine tasting room, luxury spa, distinctive indoor and patio event spaces, and breathtaking views of the Santa Barbara coastline, harbor and the Channel Islands.

Our culture is creative, collaborative, and indulgent. We value team members who are passionate about hospitality, embrace new challenges, and strive to make memorable guest experiences guided by our core values:
• Have Integrity – We seek people who are humble and demonstrate high character.
• Be Entrepreneurial – We value innovation and resilience in our team members.
• Be a Team Player – We appreciate people who are inclusive and ready to support others when needed.
• Be Engaged – We want people who are actively invested.

• Always Be Advancing, Never Retreating – We want people committed to constant growth and excellence.
 

JOB SUMMARY:  

The Director of Outlets is responsible for the day-to-day leadership and performance of Hotel Californian’s assigned food and beverage outlets, including Goat Tree Café, The Knock Restaurant, In-Room Dining, DJINN Lobby Bar, and Tan Tan Pool. This position leads outlet managers and teams to deliver exceptional guest experiences while driving operational excellence, associate engagement, revenue growth, and profitability. 

JOB RESPONSIBILITIES: 

• Provide leadership, coaching, and accountability to outlet managers, supervisors, and associates while fostering a positive, professional, and high-performing team culture. 
• Oversee daily operations of all assigned outlets, ensuring consistency in service, cleanliness, product quality, outlet readiness, and overall guest experience. 
• Manage outlet financial performance, including revenue, labor productivity, cost of goods, operating expenses, forecasting, inventory, and established profitability goals. 
• Develop and execute strategies to drive outlet revenue, average check, guest capture, profitability, and overall business performance. 
• Partner with Culinary leadership on menu development, menu engineering, product quality, pricing, seasonal offerings, and operational execution. 
• Monitor guest feedback and service performance, identify trends and opportunities, and implement improvements to enhance guest satisfaction and service delivery. 
• Ensure appropriate staffing and scheduling levels based on business volumes, hotel occupancy, events, and forecasts while maintaining established labor targets. 
• Recruit, train, coach, and develop outlet leadership and associates while supporting performance management and succession planning. 
• Collaborate with Sales & Marketing, PR, Culinary, and other departments on outlet promotions, programming, activations, entertainment, and special events that drive revenue and enhance the guest experience. 
• Maintain productive relationships with third-party vendors, entertainment partners, and suppliers supporting outlet operations and programming. 
• Ensure compliance with Hotel Californian policies and all applicable food safety, sanitation, responsible alcohol service, cash handling, workplace safety, and local/state regulations. 
• Maintain a visible leadership presence throughout the outlets, particularly during peak business periods, special events, weekends, and holidays. 

Benefits offered to eligible employees include paid time off, employer match 401k, medical, dental and vision insurance plans, basic and supplemental life insurance, voluntary short & long term disability plans, HSA, FSA, critical illness, accident and hospital indemnity, pet insurance, employee assistance and discount programs.

To perform this role successfully, candidates must be able to carry out the essential job functions, with or without reasonable accommodation. Job duties and responsibilities may be modified as business needs evolve to support our commitment to delivering exceptional guest experience.

Requirements

SKILLS AND EDUCATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required 

• Minimum of five (5) years of progressive Food & Beverage management experience, preferably within a luxury, lifestyle, resort, or high-volume hotel environment. 
• Multi-outlet management experience and previous experience leading managers or supervisors strongly preferred. 
• Demonstrated experience with P&L management, budgeting, forecasting, labor management, cost controls, and revenue generation. 
• Proven ability to develop leaders, build high-performing teams, and drive accountability and operational results. 
• Strong business acumen, communication, organizational, decision-making, and problem-solving skills. 
• Working knowledge of restaurant POS, reservation, scheduling, and other relevant hospitality systems. 
• Knowledge of food safety, sanitation, responsible alcohol service, and applicable workplace and health regulations. 
• Ability to work a flexible schedule based on business needs, including mornings, evenings, weekends, holidays, and special events. 

QUALIFICATION: 

Ability to perform the essential duties of the position with or without reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

Responsibilities may change based on Hotel Californian’s business and operational needs. The Director of Outlets may be required to perform additional responsibilities consistent with the overall scope and leadership level of the position 

Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian’s business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above. 

 CA food handler’s card is required or the ability to obtain with the first 30 days of employment. 

 RSB card is required or the ability to obtain with the first 30 days of employment and be minimum of 21 years old.