Director, Operations

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The program Director of Operations is accountable for the oversight of specific components of program operations and key initiatives as determined by the Regional Vice President of Operations (RVP). This role must manage across multiple functions and complex projects simultaneously, as the specifics of these responsibilities may vary from program to program. In addition, the Director of Operations is accountable for managing program performance to meet growth and expansion goals inclusive of financial performance.

We care about our team members. That’s why we offer:

· Medical insurance coverage (Medical, Dental, Vision)

· Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days

· 401K savings + match

· Comprehensive compensation package including base pay, bonus, and equity

· And additional benefits!

On the day-to-day, you will:

· Lead key initiatives as directed by the RVP of Operations across all program areas including but not limited to participant and staff satisfaction, compliance, growth, and program innovation (potential examples may include quality initiatives and trainings, emergency management program plans, community partnership development, level of care determinations and meeting support, and partnering with RVPs to optimize performance and achieve operational excellence across specified markets)

· Oversee program areas and functions as identified by the RVP of Operations (potential examples may include transportation, engagement, behavioral health, marketing and enrollment, and day center operations such as hiring, training, supervising, and mentoring staff to ensure clear and effective workflows)

· Provide interim executive leadership to fill key vacancies that include Acting Executive Director and Program Director, which may include both remote and on-site coverage as needed

· Provide appropriate coverage to support the Program Director and needs of center operations inclusive of ensuring appropriate level of contracts meet prospective and enrolled participant needs

· Oversee center expansion activities including but not limited to alternative care sites and mobile clinic (physical plant, compliance, organizational structure inclusive of hiring, onboarding team members)

· Collaborate with key stakeholders to ensure the delivery of compliant, high-quality care, while maintaining regulatory standards

· Identify critical need areas for standardization and improvement, utilizing audits, on-site reviews, and other sources of inconsistencies or challenges, and implement solutions with teams as appropriate while ensuring financial efficiencies

Job requirements include:

· This leader will be covering our Southern California markets and traveling between sites 80% of time. Site locations span from Long Beach to North Hollywood and San Bernardino to Coachella Valley.

· Bachelor’s degree in a relevant field; five (5) or more years of relevant management experience may be substituted; master’s degree preferred

· PACE experience preferred

· Minimum of seven (7) years of experience in healthcare operations

· Ability to work effectively in a matrix structure

· Experience managing teams and initiatives across multiple operational functions

· Five (5) to seven (7) years of supervisory experience with the demonstrated ability to mentor and develop team members in a senior care or healthcare program preferred

· Highly motivated, self-directed, able to execute tasks in a quickly changing environment, and able to make sound decisions in emergency situations

We are seeking a Director of Operations that ideally has PACE program experience. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you!