Director, Operations Support & Strategy

At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what.

The Director, Operations Support & Strategy partners closely with leaders across WelbeHealth to drive high-impact initiatives that improve our operational and clinical performance, with a focus on our strategic pillars and as directed based on specific work assignment. Through complex problem solving and analysis, effective stakeholder engagement, management process design, and a focus on simplicity and replicability, the Director, Operations Support & Strategy helps deliver measurable performance improvements as we grow.

This role is different because the Director, Operations Support & Strategy at WelbeHealth:

• Leads major operational and strategic initiatives that drive performance that will impact the care vulnerable seniors receive
• Creates cross-functional teams to drive programs across both shared functions and market operations

We care about our team members. That’s why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On the day-to-day, you will:

• Lead major operational and strategic initiatives that drive performance, with a focus on clinical excellence, patient experience, and mission expansion solutions, including the development of tools and management processes to enable standardization at scale
• Proactively identify improvement opportunities and management process gaps, then implement solutions with alignment from key stakeholders
• Organize and structure cross-functional teams to drive complex programs across both shared functions and market operations
• Synthesize and present learnings, insights, and recommendations to key stakeholders and executive leadership
• Support strategic planning and governance of operations initiatives
• Hire, train, develop, supervise, and coach Operations team members

Job requirements include:

• Bachelor’s degree; master’s degree preferred (MBA, MHA, MHP)
• Minimum of five (5) years of experience in management consulting, corporate strategy, or a similar role supporting enterprise-level initiatives that impact clinical operations
• Minimum of two (2) years of supervisory experience with demonstrated ability to mentor and develop team members
• Passionate about improving the quality and cost of healthcare in the U.S.
• Strong understanding of managed care models and what initiatives impact quality and total cost of care
• Strong analytical foundation with the ability to synthesize conclusions and direction from incomplete data using qualitative and quantitative methods
• Strong spreadsheet and slide deck presentation skills

We are seeking a Director, Operations Support & Strategy that ideally has clinical experience. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you!