Leads AGA’s membership strategy and operations, driving acquisition, retention, renewal, engagement, member service, and measurable growth. Oversees membership marketing partnerships, analytics, budgets, staff, committees, and cross-functional initiatives. Uses member research, dashboards, association management systems, and financial performance data to guide decisions and improve the member experience.
The American Gastroenterological Association is looking for a strategic, creative, and results-oriented Director of Membership.
This role is for someone who brings ideas and knows how to make them happen. The Director will lead AGA’s membership strategy and operations, using data, research, and strong project management to attract new members, strengthen retention, and increase engagement.
Working closely with Marketing, Communications, IT/Data, Finance, and program teams, the Director will turn strategy into coordinated initiatives with clear goals, owners, timelines, and measurable results.
What You'll Do
- Lead AGA’s membership strategy, including the value proposition, dues, policies, and growth opportunities.
- Set and track key performance indicators for acquisition, retention, renewal, and engagement.
- Partner with Marketing and Communications to develop effective membership marketing strategies and campaigns across recruitment, onboarding, retention, and engagement.
- Use member data, research, and market insights to identify opportunities and drive decisions.
- Lead complex, cross-functional initiatives using strong project and portfolio management practices.
- Manage membership staff and frontline member service.
- Develop strategies for engaging key member constituencies and oversee designated member committees.
- Manage membership budgets, forecasting, and financial performance.
- Partner with IT/Data on AGA's association management system, dashboards, data quality, and governance.
- Evaluate and advise on the member experience across AGA programs, processes, and systems.
What You'll Bring
- Imagination to innovate and the discipline to execute.
- 6+ years of progressive experience with a demonstrated track record of measurably growing membership
- Experience developing or partnering on membership marketing, acquisition, and retention strategies.
- Strong project management with the ability to manage multiple cross-functional initiatives from idea through execution. PMP certification is a plus.
- Strong analytical skills and experience turning data and member insights into strategy.
- Experience leading teams, managing budgets, and working with volunteer leaders.
- Exceptional organization and follow-through. You create clarity, establish accountability, and get things across the finish line.
- Experience with association management systems, analytics, and reporting tools. AGA uses Protech AMS and the Microsoft suite.
- Medical association experience is a plus.
You don’t need to check every box. If this opportunity excites you and your experience aligns with much of what we’re seeking, we want to hear from you.
Located in Bethesda, Maryland, AGA is a hybrid work environment. Excellent employee benefit package.
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