Director, Logistics & Order Management

The Director of Logistics & Order Management is responsible for leading end-to-end order fulfillment, global logistics operations, and third-party distribution partnerships. This role oversees the full order-to-cash lifecycle across wholesale and eCommerce channels, ensuring operational excellence, inventory accuracy, and best-in-class customer service.

This position reports to the Chief Operations Officer and is open to candidates based in the United States.

Key Responsibilities

Order-to-Cash & Fulfillment Operations

• Oversee the full order lifecycle from order receipt through fulfillment and shipment across wholesale and eCommerce channels

• Lead warehouse and distribution operations through 3PL partners, ensuring service levels, accuracy, and cost efficiency

• Manage relationships with global 3PL providers, including performance reviews, KPI tracking, and contract compliance

• Ensure seamless system integration across ERP, WMS, EDI, and customer platforms to enable efficient order flow

• Monitor EDI compliance, resolve violations, and manage chargeback mitigation processes

• Oversee customer onboarding and logistics setup to ensure efficient and scalable operations

Logistics & Transportation Management

• Direct global transportation strategy across parcel, LTL, ocean, and air freight

• Ensure carrier performance, capacity planning, and cost optimization across all regions

• Lead RFPs, contract negotiations, and vendor selection for logistics and transportation partners

• Monitor shipping performance, delivery timelines, and cost metrics to ensure best-in-class service
  

Reporting, Forecasting & Analytics

• Establish and track KPIs such as order fill rate, accuracy, processing time, and on-time delivery

• Support forecasting and budgeting processes with operational insights and historical performance data

• Analyze trends and identify opportunities to improve service levels and reduce costs
  

Operational Excellence & Continuous Improvement

• Lead continuous improvement initiatives focused on efficiency, scalability, and customer satisfaction

• Develop and implement SOPs across logistics, fulfillment, and partner operations

• Collaborate cross-functionally to streamline processes and eliminate inefficiencies

• Drive automation and system enhancements to reduce manual intervention and improve accuracy

• 10+ years of experience in logistics, fulfillment, or supply chain operations, preferably in consumer products or high-growth environments

• Proven leadership in managing 3PLs, transportation networks, and order management systems

• Strong knowledge of ERP, WMS, EDI, and eCommerce platforms (e.g., NetSuite or similar systems preferred)

• Advanced analytical and reporting skills, including proficiency in Excel and data visualization tools

• Experience with contract negotiation, RFP processes, and vendor management

• Demonstrated ability to lead cross-functional teams and influence stakeholders at all levels

• Strong problem-solving, organizational, and project management skill

What we would like to offer...

• $150,000-$165,000 annually*

• Bonus Opportunity

• Health Benefits - 100% employer-paid medical, dental & vision coverage

• Flex Time Off - No cap on personal time off and paid company holidays

• Seasonal Flex Days - Flexible scheduling to enjoy extra time under the sun during the Spring & Summer season

• Parental Leave - Up to 18 weeks paid parental leave

• 401(k) - Save for your future with a 401(k) with a company match

• Flexibility & Wellness Stipends - Monthly stipends to support remote work & self-care

• Flexible Work Model - Find your flow, working from home or from one of our offices

• ILIA Products - Quarterly stipend to replenish your favorite products and try new ones

*This is the anticipated salary range for this position. The actual salary offered will carefully consider a few factors including your skills, qualifications, experience, and location.

About ILIA

ILIA makes clean skin-centric beauty. We see skincare and makeup as one and believe that skin should look like skin. With transparency as our guide and color as our vehicle, we challenge the conventions of clean beauty to create something radically new, through safe, groundbreaking formulas that protect + revive the skin. Headquartered in Laguna Beach, California, ILIA brings together a strong group of innovative thinkers, rule-breakers and creative problem solvers. We pave the way forward as the leading clean makeup brand in what is being called the Clean Beauty Revolution. Fast paced growth provides constant learning, collaborative teamwork, and the desire to be the best at what you do. We celebrate taking risks and doing what hasn’t been done before.

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