Director, Human Resources Business Partner

Twist is seeking a Director, Human Resources Business Partner to support our commercial team. This role will report to the Vice President, Human Resources and work in close partnership with our HR team. At Twist, we’ve been scaling our commercial team in response to strong customer adoption of our NGS and SynBio products. In this role, you will support our Global Sales, Marketing, and Customer Support leaders and their teams. We’re looking for somebody who can roll up their sleeves and execute on day-to-day people decisions while also being a strategic partner to our global commercial leaders. 

What You’ll Be Doing

• Partner with commercial leaders to enable their success; be a sounding board and trusted advisor
• Provide expertise on people issues and strategies
• Bring solutions that address the needs of the department while taking into account the broader implications for Twist and our HR strategies 
• Apply a broad HR skill set to coach and evolve the department to ensure their success. This includes, but is not limited to, performance management; talent assessment; strategic facilitation; organizational design and development; workforce planning; and change management
• Ensure alignment to and execution of established Twist-wide human resources policies, procedures, and initiatives
• Execute global and local HR processes (e.g., talent management, succession planning, performance management, development planning, compensation planning)
• Identify and solve talent issues before they affect the business (e.g., HiPo retention; poor performance management; evolving skill set requirements for team success, etc.)
• Contribute to the assessment/selection when we recruit for members of the commercial team, including key leaders and other critical positions
• Ensure compliance of all HR practices within area of responsibility and with legislative and regulatory requirements, standards and other known relevant policies and guidelines
• Triage and respond to employee relations issues (e.g., employee concerns or complaints, worker’s compensation cases)
• Serve as the go-to HR team member for the Commercial team, including management- and employee- questions and concerns
• Implement our HR strategies and projects with sensitivity for and adaptation to local cultural business norms (our commercial team is located in over 12 countries in America, Europe, and APAC)
• Model our core values: Grit, Impact, Service, and Trust
• Follow regulatory and ISO 13485 requirements

What You’ll Bring to the Team

• 10+ years of progressively responsible HR experience
• 5+ years in an HR Business Partner role supporting commercial/sales teams
• Biotech or pharmaceutical experience
• Experience applying a range of HR skills, from leadership enablement to talent assessment
• Team player with very strong ethical orientation
• Must have the ability to make recommendations to effectively resolve problems or issues, by using judgement that is consistent with standards, practices, policies, procedures, regulation or government law in both US and EU business areas.
• Strong aptitude for listening, collaborating, and problem-solving; Proven track record of high performance.
• Ability to objectively coach employees and management through complex and difficult issues to drive us toward a high-performing organization
• Cultural humility to ensure you are successful when partnering and enabling our diverse workforce, including our global leaders
• Strong business acumen
• Excellent verbal, written, communication skills. Ability to organize and prioritize work
• Strong computer applications skills (Microsoft Office; Gsuite; Applicant Tracking Systems, etc.)
• Ability to travel domestically and internationally as required to attend commercial team meetings (~15-20%)

Preferred Qualifications

• Previous work experience in a non-HR role at some point during your career (i.e., you bring direct, applied business experience to your HR career)
• Background in employment law and other government compliance regulations

• Experience supporting employees and leaders in Asia-Pacific Regions