Director, Deal Desk

Every community deserves to be safe, it’s a fundamental right. Our mission is simple - to build technology that reduces crime and protects privacy. Flock partners with cities, businesses, schools, and neighborhoods to help protect where people live, work, and play. Last year, Flock technology supported over 1 million criminal investigations. We've also helped solve approximately 20% of reported crimes in areas where we're deployed, and have played a role in locating more than 10,000 missing people.

We are a high-performance team united by urgency, ownership, and a shared commitment to meaningful impact. The work is fast-paced and the expectations are high. We push beyond perceived limits, support each other, and hold ourselves accountable to delivering results that matter.

With over $1B in funding and an $8.3B valuation, we are scaling with intention and investing in the people who will help us build what others said could not be done. At Flock, you will find the opportunity to grow quickly, take on real responsibility, and contribute to something bigger than yourself.

At Flock, our ambition is to scale the business with greater rigor, speed, and consistency across the revenue process. As our sales motions expand across products, segments, and increasingly complex commercial structures, we need a leader who can help the field close the right deals faster while protecting pricing discipline, downstream process integrity, and customer experience.

We are seeking a Director, Deal Desk to lead and mature the Deal Desk function at Flock. This role will sit at the center of our quote-to-close motion and serve as a strategic partner to Sales, Finance, Legal, Pricing and Packaging, Systems, and Revenue Operations. You will own the operating model that governs complex and non-standard deals, while ensuring the field has the guidance, support, and structure needed to move quickly and consistently.

This is a leadership role for someone who can balance commercial judgment with operational rigor. You should be equally comfortable helping structure a complex deal, setting clear approval guardrails, improving workflows and SLAs, and coaching a team to operate as trusted advisors to the business.

• 10+ years of progressive experience in Deal Desk, Revenue Operations, Sales Operations, Finance, Pricing, or related commercial functions.

• 3+ years of people leadership experience, including building or leading a high-performing operational team.

• Demonstrated success supporting complex B2B technology or SaaS deal structures in a fast-moving environment.

• Strong judgment in balancing revenue acceleration, pricing discipline, process integrity, and customer outcomes.

• Deep familiarity with quoting, approvals, contract structure, and the broader quote-to-cash process.

• Strong analytical skills and the ability to use data to identify trends, diagnose friction, and improve decision-making.

• Proven ability to influence senior cross-functional stakeholders without relying on formal authority alone.

• Strong executive communication skills and the ability to translate complex tradeoffs into clear recommendations.

• Experience with Salesforce and related commercial systems; CPQ experience strongly preferred.

• Comfortable operating in ambiguity and shifting between strategic design work and hands-on problem solving.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock.

The First 30 Days

• Assess current demand by request type, segment, approval path, and source of friction

• Quantify where seller time is being consumed across quoting, approvals, pricing exceptions, redlines, and administrative rework

• Identify the highest-volume interactions that should be removed from human queues first

• Establish baseline metrics early enough to use them for prioritization, not just documentation

The First 60 Days

• Build working relationships with Sales leadership, frontline managers, Finance, Legal, Pricing, Systems, and RevOps

• Socialize a clearer engagement model for what should route to self-service, what should route to Deal Desk, and what constitutes a true exception

• Tighten intake standards, triage rules, routing, SLAs, and escalation paths quickly enough that the field feels the difference inside the first quarter

90 Days & Beyond

• Introduce an initial guided support layer for common scenarios, whether through rules-based guidance, decision trees, or AI-enabled assistance

• Start embedding policy and commercial guidance into workflow instead of relying on static docs, Slack, or tribal knowledge

• Define the first use cases that will move toward self-service in the next 90 days

In this role, you’ll receive a starting salary between $225,000 and $240,000 as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

We’re building the impossible, together. To drive innovation through in-person collaboration, we’re prioritizing candidates in our key hubs: Atlanta, Boston, Chicago, Denver, Los Angeles, New York City, San Francisco, and Austin. While we value the energy of our hub communities, we embrace remote work and welcome applications from exceptional talent across the United States.

🌴Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

🧠Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet all FBI CJIS Security Policy requirements, including a fingerprint-based background check.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Flock is aware of fraudulent individuals and agencies falsely claiming to represent our company. All legitimate communication from Flock will come from an email address ending in @flocksafety.com. We do not make job offers through messaging apps, social platforms, or unauthorized third parties, and we will never request payment or sensitive personal information during the hiring process. If you encounter suspicious outreach related to a Flock role, please report it to [email protected]