Director, Business Systems & Manufacturing Applications (25770)

The Director, Business Systems & Manufacturing Applications will lead NEOTech’s internal business systems capability, providing execution leadership, governance, business alignment, and roadmap advisory support for core manufacturing platforms including Epicor, Aegis, BI/reporting, integrations, AI-enabled solutions, and future ERP / MES platforms.

This role bridges business operations and technology execution while establishing NEOTech’s internal execution ownership of system priorities, process design, acceptance criteria, data governance, vendor accountability, and long-term systems standardization, in alignment with the Business Systems Strategy approved by IT Executive Management.

In addition, the role will build and lead a small internal development team that engineers AI-enabled solutions across these platforms — turning NEOTech’s data, process, and shop-floor foundation into automation, analytics, and decision-support tools that produce measurable business value.

This is a hybrid role requiring regular onsite work at one of the following locations: Chatsworth, CA; Carlsbad, CA; Longmont, CO; or Westborough, MA

Key Responsibilities

Business Systems Strategy Execution & Roadmap Advisory

• Execute the Business Systems Strategy approved by IT Executive Management.
• Own the execution roadmap for ERP, MES, BI/reporting, integrations, AI-enabled business systems capabilities, and related manufacturing applications.
• Translate approved business systems strategy and business goals into system priorities, process improvements, delivery plans, governance routines, and executable roadmaps.
• Actively support IT Executive Management in defining, refining, and governing Business Systems Strategy by providing operational insight, platform analysis, process impact assessments, risk views, and implementation considerations.
• Prepare fact-based recommendations for IT Executive Management on future platform options, recognizing that current systems may not automatically remain the long-term enterprise standard.
• Maintain visibility to priorities, dependencies, risks, sequencing, resource needs, vendor requirements, and business readiness across business systems initiatives.
• Ensure business systems execution supports organic growth, operational improvement, manufacturing standardization, AI-enabled productivity opportunities, and future acquisition integration.

Epicor Ownership & Optimization

• Serve as senior business owner for Epicor execution, roadmap delivery, prioritization, UAT, training, go-live readiness, stabilization, and fact-based recommendations on future Epicor direction.
• Drive standardization where appropriate across plants while documenting justified local exceptions.
• Prioritize upstream fixes that improve planning, demand signals, inventory, routings, BOMs, costing, and production execution.

Aegis / MES & Shop-Floor Alignment

• Own execution of the approved business roadmap for Aegis and related shop-floor systems.
• Ensure MES decisions align with Epicor, quality, traceability, production, engineering, and compliance needs.

Business Process Architecture

• Lead process design across quote-to-cash, plan-to-produce, procure-to-pay, engineer-to-order/NPI, inventory, quality, finance, and costing.
• Define standard process models that can scale across divisions, plants, and acquisitions.
• Ensure business process decisions are documented and governed before system changes are approved.

Data, BI & Reporting Governance

• Own business data definitions and reporting governance across Epicor, Aegis, BI, and future systems.
• Protect critical reporting during upgrades and establish a single-source-of-truth approach for key metrics.
• Partner with BI/data resources to improve reporting integrity and executive visibility.

AI Solution Development & Engineering Team Leadership

• Within the AI governance, cybersecurity, data protection, and platform direction established by IT Executive Management, build and lead a small internal development team focused on engineering AI-enabled solutions for the business — including automation, analytics, document and data extraction, decision support, and integration tooling across Epicor, Aegis, and BI.
• Establish a disciplined intake, prioritization, and delivery model for AI and automation initiatives — tied to clear business sponsors, success metrics, and measurable ROI rather than technology for its own sake.
• Set technical direction for the development team — architecture, tooling, code quality, data access, security, and integration patterns — in partnership with IT Executive Management, IT Architecture, Security, and approved enterprise standards.
• Recruit, develop, and retain developers and AI/automation engineers; balance in-house build vs. vendor or partner delivery based on cost, speed, and long-term ownership.
• Ensure AI and automation solutions are built responsibly — with appropriate human review, auditability, and compliance with ITAR/CUI, customer, and regulatory requirements.

Vendor & Partner Governance

• Provide business systems oversight for On Support, Epicor, Aegis, BI partners, systems integrators, and AI/automation partners to ensure vendor execution aligns with NEOTech-approved strategy, priorities, requirements, and acceptance criteria.
• Define requirements, acceptance criteria, escalation paths, and performance expectations.
• Reduce single-vendor dependency by building internal knowledge, documentation, and decision rights.

M&A Systems Readiness

• Develop a repeatable approach for evaluating acquired companies’ ERP, MES, BI, quality, and shop-floor systems.
• Support diligence, integration planning, coexistence, rationalization, and standardization decisions.
• Create playbooks for system integration and transition without disrupting manufacturing operations.

Compliance & Risk Management

• Ensure system roadmaps account for aerospace, defense, medical, quality, traceability, and regulatory expectations.
• Partner with Quality, Operations, Security, and Compliance on ITAR/CUI, auditability, access, controls, and documentation.
• Make system risks visible to executive leadership with practical mitigation plans.

Required Experience

• 10+ years of ERP, MES, or business systems leadership in manufacturing.
• Multi-site manufacturing experience with plant-level operational exposure.
• Direct experience with ERP modernization, upgrade, stabilization, or migration programs.
• Working knowledge of MES/shop-floor systems, preferably Aegis or comparable platforms.
• Experience in regulated manufacturing environments such as medical, aerospace, defense, or high-reliability industrial manufacturing.
• Proven ability to lead cross-functional business process standardization.
• Experience managing vendors, systems integrators, and outsourced IT providers.
• Strong executive communication and practical decision-making skills.
• Hands-on technical depth in software development and/or ERP customization (e.g., Epicor BPMs, BAQs, dashboards, customizations, integrations) sufficient to credibly direct, review, and challenge the work of a development team — even if no longer hands-on day to day.
• Experience directly managing software developers, engineers, or analysts — including hiring, performance management, technical mentorship, and prioritization across competing business demands.
• Ability to travel up to 50% 

Preferred Experience

• Epicor / Kinetic experience.
• Aegis MES experience.
• M&A integration, carve-out, or systems diligence experience.
• ITAR/CUI, FDA-regulated manufacturing, ISO, AS9100, or comparable compliance exposure.
• BI/data governance and manufacturing KPI experience.
• Experience building a business systems center of excellence.
• Private-equity or portfolio-company operating environment experience.
• Experience standing up or scaling an in-house development team (full-stack, data, integration, or automation engineers) in a manufacturing or enterprise environment.
• Exposure to applied AI / ML projects in manufacturing or enterprise settings — e.g., document and data extraction, demand or production forecasting, scheduling optimization, quality vision, or LLM-based automation.
• Earlier-career hands-on development background (software engineering, data engineering, or deep ERP technical work) before moving into systems leadership.

Due to ITAR and / or CUI compliance, this position requires candidates to be a U.S. Citizen.

Benefits Offered: Comprehensive benefit package including medical, dental and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts and employee assistance program (EAP). Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off. NEOTech also provides a 401(k) Retirement Savings Plan option with a company match.

NEOTech is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.

NEOTech has a long-standing commitment to maintaining a safe, quality-oriented and productive work environment.  We also want all employees to perform their duties safely and efficiently, in a manner that protects their interests and those of their co-workers. We recognize that alcohol and drug abuse pose a threat to the health and safety of NEOTech employees and to the security of the Company’s equipment and facilities. For these reasons, NEOTech is committed to the elimination of drug and alcohol use and abuse in the workplace.  Candidates being considered for hire must pass a pre-employment background check and drug test which include screening for illegal drugs and marijuana.