The Business Analyst supports Global Business Transformation by leading requirements definition, conducting process analysis, and recommending tech solutions while ensuring stakeholder alignment and delivery.
JOB DESCRIPTION
- Lead end-to-end requirements definition for Business transformation initiatives, aligning stakeholders across Finance, IT, Security, Compliance, and Operations and ensuring clear traceability from business need to solution design.
- Own high-quality deliverables (BRDs/FRDs, process maps, functional designs, user stories, acceptance criteria, control impacts), setting documentation standards and mentoring others on best practices.
- Conduct process and data analysis to identify root causes, risks, and optimization opportunities; define measurable outcomes and KPIs to validate benefits realization.
- Evaluate solution options and recommend scalable designs, including low-code/no-code approaches (e.g., Power Platform) and automation patterns that reduce manual work and improve cycle time and controls.
- Design and prototype digital enablement solutions using Generative AI and Microsoft Copilot capabilities (including Copilot Studio and AI Agents), defining use cases, prompts, guardrails, and adoption considerations.
- Plan and lead workshops, working sessions, and product demos; translate complex concepts into executive-ready insights, decisions, and tradeoffs.
- Drive testing strategy and execution (test scenarios/scripts, UAT coordination, defect triage), partnering with technical teams to validate quality, usability, and compliance requirements.
- Manage the demand and delivery backlog (JIRA/ServiceNow or equivalent): prioritize, write and refine user stories, manage dependencies, and ensure timely resolution of defects and change requests.
- Provide ongoing support and continuous improvement: monitor performance, investigate issues using analytics, recommend enhancements, and communicate status and outcomes to stakeholders.
- Build strong partnerships and influence decision-making across levels, proactively managing risks, aligning interdependencies, and supporting roadmaps for digital transformation.
- Bachelor’s degree in Information Technology, Business Administration, Finance, Industrial Engineering, or related field.
- 5+ years of experience in business analysis, systems enablement, and/or process transformation (Global Shared Services experience preferred; P2P exposure is a plus).
- Excellent communication skills in English (B2+ or higher) and ability to collaborate across functions and geographies.
- Proven ability to lead requirements discovery through delivery: BRDs/FRDs, user stories, acceptance criteria, process maps, functional designs, and documentation standards.
- Strong process and data analysis skills (root cause analysis, KPI definition, benefits tracking); ability to translate insights into decisions and actionable roadmaps.
- Experience supporting testing/UAT (test scenarios, defect triage, release readiness) and working with agile or hybrid delivery teams (JIRA/Smartsheet/ServiceNow or similar).
- Hands-on exposure to low-code/no-code technologies (e.g., Power Automate, Power Apps, Alteryx) and automation patterns to reduce manual effort and improve controls.
- Experience applying Generative AI in business contexts, including Microsoft Copilot, Copilot Studio, and/or AI Agents (use-case design, prompt patterns, guardrails, adoption).
- Excellent communication skills, including the ability to create executive-ready summaries and facilitate decision-making across stakeholders.
Skills
- Senior ownership mindset independently drives outcomes, manages priorities, and proactively escalates risks with proposed options.
- Strong stakeholder management and influence across levels; able to facilitate alignment and manage competing demands.
- Comfort working in ambiguity and fast-paced environments; adapts quickly as priorities shift while maintaining delivery discipline.
- Analytical and structured problem solver with strong attention to detail, quality, and control/compliance considerations.
- Collaboration and coaching: mentors peers/juniors, raises the standard for documentation, and shares best practices.
- Clear, concise communicator—able to translate technical concepts into business value and executive-ready messaging.
- Change-oriented and customer-focused; champions adoption and continuous improvement, including responsible AI usage and governance.
- This is a hybrid position based in Ultra Park II, Lagunilla (Heredia). On-site presence is required only when necessary, such as for meetings, trainings, or collaborative activities, in alignment with the company’s telework agreement, which currently requires employees to work on-site three (3) days per week)
- Private Medical Insurance
- Asociacion Solidarista
- Life Insurance
- Personal Day Off
Sysco Cypress, California, USA Office
Cypress, United States
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Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
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- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
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- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
