Digital Customer Success Manager (Content), Coda

Grammarly offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

Grammarly is the trusted AI assistant for communication and productivity, helping over 40 million people and 50,000 organizations do their best work. Companies like Atlassian, Databricks, and Zoom rely on Grammarly to brainstorm, compose, and enhance communication that moves work forward. Grammarly works where you work, integrating seamlessly with over 500,000 applications and websites. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

To achieve our ambitious goals, we’re looking for a Digital Customer Success Manager (Content)  to join our Customer Success Team. This role will help scale how we support and engage with our Enterprise customers. This is a strategic, high-leverage role focused on creating scalable programs, digital touchpoints, and self-serve resources that empower our users to succeed without a dedicated CSM.

Unlike traditional CSM roles, this position does not own a book of business. Instead, you’ll work across all Enterprise accounts, driving customer adoption and value through targeted digital experiences and lifecycle programs.

• Design and deliver 1:many enablement such as training sessions, onboarding webinars, and self-service resources to help users adopt Coda quickly and effectively.
• Develop digital engagement strategies using product usage and customer health data to trigger the right messages at the right time across the user journey.
• Own the creation and execution of digital content—email campaigns, in-app messaging, help center content, guides, and webinars—that drive awareness, adoption, and retention.
• Build scalable success playbooks and automated workflows to support each stage of the customer lifecycle, from onboarding to expansion.
• Partner with Customer Success, Product, Marketing, and Data teams to align content and digital programs with strategic business goals.
• Continuously measure and optimize the performance of digital initiatives to improve user engagement and value realization at scale.

• Have 4+ years of experience in Customer Success, Customer Marketing, Lifecycle Marketing, or a similar role in a SaaS environment.
• Thrive in a data-driven environment and are comfortable using product usage data to guide decision-making and strategy.
• Are a strong communicator with experience creating customer-facing content (e.g., emails, training materials, webinars).
• Are passionate about helping customers succeed and scaling that impact through digital strategies.
• Are highly collaborative, working cross-functionally with CS, Product, and Marketing to build and launch effective customer programs.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching 
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. In Canada, all locations where we support employment are considered “Zone 1”. 

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. The expected “On Target Earnings” (OTE) for this role are outlined below and may be modified in the future.

The commission portion for this role will be 20% of the On-Target Earning (OTE).

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. 

At Grammarly, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Grammarly is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).