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Forethought

DevOps Engineer

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In-Office or Remote
2 Locations
In-Office or Remote
2 Locations

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Launched in 2018, Forethought is the first AI-native platform for enterprise customer support, built on a multi-agent architecture for omnichannel resolution. Trusted by leading companies like Upwork, Grammarly, Airtable, and Datadog, Forethought’s AI agents resolve billions of monthly support issues. The company has raised $115M+ in venture funding from top investors, including Blue Cloud Ventures, NEA, Village Global, and Sound Ventures, G2 has recognized Forethought as a High Performer in 2024 and Mid-Market Leader, Best Est. ROI, and Easiest to Do Business With in Customer Support for 2025.

What You'll Be Doing (Responsibilities): 
  • Architect, implement, and manage environments in Kubernetes and AWS
  • Design and implement better processes for deployment and management of environments
  • Continually improve architecture and processes, and write great documentation
  • Work closely with Engineers and Project Managers
  • Improve and maintain installation and configuration procedures
  • Provide during- and after-hours support
Who You Are (Skills): 
  • 3+ years of experience in a DevOps Engineering role or similar
  • AWS (EC2, EKS, Elasticache, RDS, OpenSearch, etc)
  • Experience in container management platforms (Kubernetes) and GitOps tools (Fluxcd)
  • Fluent in Python or Golang
  • In-depth experience building CI pipelines from the ground up
  • Proficiency in managing cloud-based infrastructure.
  • Expertise in designing and troubleshooting distributed systems.
  • Strong communicator, both written and spoken.
  • Git workflow
  • Experience with data infrastructure is a plus; Spark (EMR on EKS), Dagster, DBT.
What You Get (Benefits):
  • A chance to be an early member of a hyper-growth startup with equity to match
  • An opportunity to help us define a new market within AI
  • Ability to solve challenging problems with a world-class team
  • A low ego company culture that is obsessed with feedback and helping each other grow
  • Hybrid in-office vs. remote structure that allows you to choose where you get your best work done
  • Competitive medical, dental, and vision coverage
  • Paid maternity, paternity & adoption leave
  • Unlimited paid time off

What you need to know about the Los Angeles Tech Scene

Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.

Key Facts About Los Angeles Tech

  • Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
  • Key Industries: Artificial intelligence, adtech, media, software, game development
  • Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
  • Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
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