Desktop Support

Overview
The Desktop Support position is a crucial part of our team and will be the first point of contact for incoming questions and issues related to our computers and their systems. This person will also troubleshoot problem areas for our in-office staff, and our remote staff in a timely and accurate fashion to provide end-user resolution. This position is coded as "Office-Only" which means all work must be performed in our Post Falls, Idaho office. This is a Monday - Friday, day shift position.
Wage
$21.50 / hour + $2 / hour
Benefits

• 
  100% employer-paid medical, dental & vision Full coverage for employees - nothing comes out of your paycheck. Plus an annual review with a raise option.
• 
  Time off that grows with you 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off - not accrued, not capped. Take time off when you want.
• 
  Parental leave & 401(k) match Paid parental leave, plus up to 6% company 401(k) matching with no vesting period - it's yours from day one.
• 
  Quarterly allowance Spend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself... really, whatever.
• 
  No dumb perks (and a trail mix bar) No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you'll actually use - an open-concept office, friendly coworkers, a creative environment, and yeah... a trail mix bar.

Responsibilities

• Provide end-user assistance for both in office and remote employees
• Troubleshoot technical problems, both software and hardware
• Setting up new employee equipment
• Continuous learning of all things IT
• Tracking inventory
• Install, diagnose, repair, maintain, upgrade hardware and software systems
• Running cables

Requirements

• Previous desktop support experience preferred
• Previous experience with network devices preferred
• Linux experience preferred
• Passion for IT
• Eager to learn, not afraid to ask questions
• High interpersonal skills, super personable
• Highly organized
• Ability to communicate well verbally and written
• Highly motivated and great customer service

Back to Jobs
Desktop Support
Post Falls, ID
Apply Now
Why Work Here
You have a passion for the IT world and have been seeking an opportunity where you can learn more and advance your skills. You have a constant desire to learn and are eager to help others. You have patience with employees you support when they tell you (again) the printer isn't working for them. It can be frustrating for employees when workstations aren't working properly and you're there to save the day and put a smile back on their face. You've worked somewhere before that wouldn't teach you more than the basics and you're searching for a team that will invest in you and your skills. Not to mention you get the chance to become an expert in the following: Linux and everything open source, VPNs, Networking, Scripting Languages, Printers with Linux, Assisting users with Linux, Automating Imaging, and did we mention Linux?